Rocell Mae Iyana

Rocell Mae Iyana --Talomo, Davao City, PH 8023 Objective Flexible and dependable with 4+ years of experience supporting entrepreneurs and small businesses. Skilled in chat support, customer service, appointment setting, and administrative tasks. Also an experienced freelance Event Host with strong communication skills and a confident, engaging presence. Known for fast response times, attention to detail, and a client-focused mindset. Passionate about creating seamless experiences, solving problems efficiently, and keeping operations organized. Experience General Virtual Assisant • 1st Choice Family Services February 2022 - April 2023 Scheduler Training Data analyst/Data presentation Interviewing Skills Multitasking Critical Thinking Skills Customer Service Flexible Public Speaking Problem Solving Appointment Setter • MedPro Disposals August 2022 - May 2023 Cold calling Scheduling appointment Lead Mining Gathering data from possible leads Tools/Software CRM Admin Tools Content Tools Virtual Sales Manager • Araxos Digital Services January 2023 - September 2024 Scheduling appointment Reaching out to potential leads through a variety of channels, such as email, text, and social media. Prepare and mail billing invoices, Processing payments Customer Service Representative • VXI PH August 2022 - October 2023 Handles complaints and inquiries by demonstrating functional skills Technical support for Comcast Xfinity Mobile customers Pitching relevant products and ensuring a positive customer experience Supervisor • VXI PH Novermber 2023- March 2025 Facilitates learning sessions (Sales, Key Performance Indicators) Delegating tasks and implementing strategies to 20 team members Overseeing and managing day-to-day team operations, Monitoring and reporting progress and metrics. Build dashboards for operational performance to provide insights of daily performance Certifications Xfinity Mobile Top Team Leader 2024 Xfinity Top Agent 2023 Best Employee 2024 Rocell Mae Iyana Freelance • Events Host April 2020- Present Greeted and engaged with guests to ensure a welcoming and enjoyable experience at events. Managed event schedules, coordinated with vendors and staff, and ensured smooth transitions between activities. Emceed various types of events including weddings, corporate functions, and promotional events. Maintained high energy and crowd engagement throughout events to enhance guest satisfaction. Promoted upcoming events on social media and during live engagements to increase attendance. University Of Mindanao Bachelor of Science in Tourism Management- Kapalong National High School (Senior High) Science, Technology, Engineering and Mathematics- References April Salanio/Supervisor Phone: - Email:- Cristian Polinar Phone: - Email:- --Talomo, Davao City, PH 8023