Rocel Navarro

ROCEL GUIANG, NAVARRO District 1B Block 24 Lot 2 Epza Pulung Cacutud Angeles City-- OBJECTIVES Seeking a competitive and challenging environment to develop my hospitality management skills where I can grow and as a gateway to meaningful hospitality career to serve the organization. EDUCATIONAL BACKGROUND STI COLLEGE ANGELES Bachelor of Science Hotel and Restaurant Management. S.Y- WORK EXPERIENCE Front Desk Staff in On Hotel Clark (March 26, 2023 up to Present) Address: Lot 1E Aguinaldo St. Mabalacat city, Clark Freeport Zone 2011 Duties and Responsibilities; Greet all guests and assist them with check-in and check-out in on hotel checklist. Inventory Mart (Drinks and Snacks) Day to Day Basis Making Housekeeping Monitoring of rooms, give to H.K Supervisor Prepare the policy, deposit slip and mark the date voucher of the guest arrival Issue key card and updating rooms unclean and vacant clean. Collects payments to their reservation thru bank transfer, gcash or Debit/Credit cards Maintain a positive attitude and friendly demeanor Manage guest bookings and reservations (Walk-in, Phone, Agoda and Booking.com) Maintain updated records of bookings and payments Front Desk Clerk in Castle Clark Hotel (August 26, 2021 to Feb 15, 2023) 1year 6months Address: Claro M. Recto Highway Cor. M.A. Roxas Highway, Clark Freeport Zone 2011 Performing all check-in and check-out tasks and guests collecting necessary information (like contact details and exact dates of their stay Verify guest identification, issue room keys, transmit and receive messages, keep records of occupied rooms and guests’ accounts, present statements to and collect payments from departing guests. Collects payments by accepting cash, bank, gcash or charge payments from customers; and makes change for cash customers. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Balances cash drawer by counting cash at beginning and end of work shift. Advise housekeeping staff when rooms have been vacated and are ready for cleaning and Contact housekeeping or maintenance staff when guests report problems Keep records of room availability along with making and confirming reservations Record guest comments or complaints and refer guest to supervisor if needed. Report all the problem of room and communicate to manager about the guest. Assistant/Waitress in Burning Sun Resto Bar (August 15, 2020 to July 15, 2021) 11 months Address: 4180 Zeppelin St. Hensonville, Malabanias, Angeles City, Pampanga Clean wipe and mapping the workplace and table. Collects payments in order, cashiering mode. Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies Making Menu in Restaurant, Making Flyers to post in social media Posting picture day to day customer in restaurant Monitor the beverages in refrigerator and also the stocks Clean and sanitize the tables and chairs before open the resto Monitor the stocks and supplies. Taking Order, Serve the food and beverages, Collect payments EXTRA CURRICULAR ACTIVITIES/ON-THE-JOB TRAINING 400 hours Training Front Office Department in Clark Imperial Hotel Front Office Clerk and Back Office Clerk (January 14 – March 09, 2019) Address: 149-22nd St. Josefa Subd. Malabanias, Angeles city, Pampanga 300 hours Training Housekeeping Department in Azzurro Hotel Room Attendant (April 30 – June 13, 2018) Address: 4895 Mon Tang Avenue, McArthur Highway, Balibago, Angeles city, Pampanga 300 hours Training Food and Beverages Department in Midori Hotels and Casino. Food Attendant/Waitress and Steward (April 17 – May 26, 2017) Address: Recto St. Clark Freeport, Angeles, Pampanga, Philippines 2009 SKILLS/QUALIFICATION Restaurant Skills (setting tables and chair, inventory check-ups) Customer service Housekeeping Skills (Room Status Codes and Standard Operation Procedures) Computer Skills (Microsoft Word, Presentation and Excel) Flexibility and Adaptability in any kind of work. PERSONAL INFORMATION Birth Date: April 11, 1999 Height:157.48cm 5’2 FT Weight: 53kg Birth Place: Angeles City Civil Status: Single Religion: Catholic Nationality:Filipino Language:English and Filipino CHARACTER REFERENCE Mr. Dong Chul Jung Hotel Manager Castle Clark Hotel- Mrs. Amalia Alfonso Reyes Restaurant Manager Burning Sun Resto Bar- I hereby certify that the above information certified true and correct beyond upon my knowledge. Rocel G. Navarro Applicant’s Name and Signature