Robynne Kaye Endique Vizon

ROBYNNE KAYE VIZON PROFILE SUMMARY Detail-oriented Healthcare Virtual Assistant with 2 years of experience supporting medical professionals through appointment scheduling, patient communication, records management, and insurance verification while ensuring HIPAA compliance. Skilled in EHR systems and telehealth, with a strong focus on efficiency, accuracy, and patient satisfaction. WORK EXPERIENCE Healthcare Virtual Assistant Wellness Within Chiropractic | June 2025 - April 2026 Vitality Weightloss and Wellness | March 2024 - April 2025 Administrative support. EHR Management. Patient coordination. Insurance verification. Telehealth support (Vitality Weightloss and Wellness). Workforce Management Analyst Optum Global Solutions Inc. | July 2023 - March 2024 Monitoring agents real time and optimizing schedules to cater to the business needs. Reporting daily performances to keep track of the business’ goals. Bi-weekly reporting of short term plan which has increased performance by over 1500%. Mentor Optum Global Solutions | Medicare and Retirement Account | October 2022 - May 2023 Audited calls of new hires. Assisted supervisors in watching over their team. Helped create a fun environment for the new hires to learn comfortably. Provider Service Advocate Optum Global Solutions | Medicare and Retirement Account | August 2021 - July 2023 Assisted providers with Insurance Verification, Benefits and Eligibility. Created Prior Authorizations through phone. Reviewed submitted claims. CERTIFICATION HIPAA Cybersecurity SKILLS Excellent Communicator in English Fast learner Organized Excellent Customer Service Experience Google Suite Microsoft Office ACADEMIC HISTORY St. Paul University Manila | 2015 - 2019 Bachelor of Science in Business Administration Major in Marketing Management Secretary, Student Council Treasurer, Marketing Student Council Athlete