Robyn Naledi Maepa

Robyn Naledi Maepa South Africa | Remote-ready Email:-| Phone:- Professional Summary I am a motivated and adaptable professional with experience in customer service, sales assistance, merchandising, and chat operations. Skilled in communication, organization, and problem-solving, I excel at supporting clients and businesses both in-person and remotely. I am tech-savvy, quick to adapt to new systems, and confident in using tools for remote work such as Microsoft Office, Google Workspace, and virtual collaboration platforms. I am currently upskilling through online programs in AI, cybersecurity, and digital business essentials. I am seeking remote opportunities in administration, customer service, transcription, or chat support. Core Skills - Customer Service & Client Support - Live Chat & Email Communication - Administrative Assistance & Data Entry - Transcription & Typing Accuracy - Sales Assistance & Merchandising - Problem-Solving & Conflict Resolution - Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) - Google Workspace (Docs, Sheets, Drive, Gmail) - Remote Tools (Zoom, Slack, Trello, CRM systems) - Confidentiality & Attention to Detail Work Experience **Sales Assistant & Cashier - PEP Stores (Dec 2023 - Aug 2024)** - Assisted customers with purchases, returns, and product inquiries while ensuring friendly and professional service. - Accurately processed cash, card, and mobile transactions while balancing registers daily. - Organized and restocked merchandise, maintaining visual display standards and store cleanliness. - Supported store operations by handling customer complaints and ensuring smooth workflows. - Developed strong multitasking and teamwork abilities in a high-pressure retail environment. **Chat Operator (Freelance) - Cloudworkers (2023)** - Delivered professional online chat support to clients, handling multiple conversations at once. - Responded promptly and accurately to customer queries while maintaining a positive tone. - Ensured confidentiality and built rapport with clients through effective written communication. - Gained experience in remote work, balancing productivity with flexibility. Education & Certifications - TEFL Certificate - 2023 - ALX AI Career Essentials - In Progress (2024) - Cisco Networking Academy: Cybersecurity Course - In Progress (2024) - FNB App Academy (NQF Level 5 Qualification) - In Progress (2025) Professional Attributes - Reliable, self-motivated, and detail-oriented - Strong written and verbal communication skills - Able to work independently and in a team environment - Quick learner with adaptability to new systems and processes - Committed to delivering results and contributing to team success