Robyn Gregg
Buen
OBJECTIVE
Results-driven and customercentric professional with a
wealth of experience in client
and customer support roles.
Seeking to utilize my strong
interpersonal skills, problemsolving abilities, and in-depth
understanding of customer
needs to effectively address
inquiries, provide exceptional
service, and contribute to
enhancing overall customer
satisfaction in a dynamic and
collaborative work
environment.
ADDRESS
Blk 7 8 Buhangin
Davao City
Philippines
PHONE
-
EMAIL
-
EXPERIENCE
December 2015 – December 2023
Event Manager • Three N Events • Davao City
• Helps with event planning, and coordination in liaising with clients to
find out their needs and keep them up-to-date on the progress of the
planning process for their event
• Secure event venue
• Ensures supply of event’s merchandise
• Prepare financial reports on events with the event organizer
• Liaises with the marketing team to utilize the best marketing strategy
for an event concerning the purpose and venue of the event as well as its
budget
• Ensure the availability of adequate restroom facilities at the venue of
the event
• Prepare a checklist for the tasks using Google Docs and Google Sheet
• Prepare payables using Google Sheet
May 2020 – July 2022
Client and Customer Support Specialist • DigiDeputies
Ruby Has Fulfillment (Shipmonk) • Multiple locations across the U.S
• B2C and B2B order management in Shopify and WMS (Deposco)
• Inventory Management
• Keeping records of customer interactions, transactions, comments and
complaints
• Communicating with clients and client’s customers through Helpscout
and Zendesk
• Communicating with the warehouse team regarding order and
inventory issues using Slack and Discord
• Carrier inquiry, follow up, and file claims
• Tracking Packages, order creations, and order updates.
REFERENCES
Norman Gallego
Director of Events
Three N Events Organizer-
Ian Galang
Customer Service Manager
DigiDeputies-
