Robinson Silva

ROBINSON SILVA CUSTOMER | TECH SUPPORT | E-COM | APPOINTMENT SETTER| SALES PROFILE WORK A competent and experienced Top Rated freelancer with Customer/Technical support, Appointment Setter and Virtual Assistant with a high level of administrative skills who has shown dedication and outstanding output to my clients. Willing to take on new challenges while developing advancements in my career. Team Lead | QA | Trainer | Customer Support | Appointment Setter | SCP Agency CONTACT EXPERIENCE 2022 - 2025 Handling customer inquiries and resolving their issue. Phone support | Email Support | Chat Support Appointment setting. Handling and monitoring a Team to make the operation run smoothly. Listen to calls and read chats and emails to ensure good quality. Training and coaching people about the product/service my company is offering. Scepter Marketing | Customer Support | Ecommerce | Dropshipping Bahayang Pilipino Village, Sabang Lipa City, Batangas- - EDUCATION STI College Lipa Associate in Computer Technology 2006 - 2010 SKILLS Customer Support Technical Support Appointment Setting Cold Calling Chat Support Email Support Virtual Assistance E-commerce Dropshipping Sales 2021 - 2022 Email Customer Support. Product research and Listings Fulfillment Tasks. Order processing. Appointment Setter | Sales Rep | Drivehere |CarVision 2018 - 2021 Booking of Appointment for the Customer. Inbound /Outbound Calling. Live Chat and Email support. CRM Management. SME | Technical / Customer Support | Teletech Lipa 2012 - 2018 Provide side-by-side assistance and coaching feedback. Handling manager calls and chats. Voice and live chat support. Customer and Tech Support Rep | Alorica Pacific Rim Inc 2010 - 2012 Provides tech assistant for LAN connection and telecom setup. Recommendation of Tools or Equipment needed to improve their service. Handling all type of airline flight difficult issues.