Robin Rao

 Robin Rao G94, Upper Ground back side, Mahavir Enclave, Palam, New Delhi-110045, India Phone: - Email:-,- Career Objective To become a successful professional in the field of Devops and to be a part of globally competitive environment where I can enrich my technical abilities & contribute quality ideas that shall yield the twin benefits of the professional growth & accomplishment of organizational goals. Professional Expérience (5 Year and 8 Months) Company Sapient, Noida ( On payroll of Magna Infotech) Duration Feb 2018 – May 2018 Role Senior Associate Level 1 Responsibilities Worked as Production Support Engineer handling Adobe Experience Manager (AEM) on Windows and Linux servers. Worked on Jenkins, Bitbucket and Splunk. Handled monitoring tools like New Relic. Company Corporate Executive Board (CEB), Gurgaon Duration Dec 2016 – Nov 2017 Role Engineer Level 2 Responsibilities Worked as Devops Support Engineer handling Adobe Experience Manager (AEM) on Windows and Linux servers. Worked on Jenkins, TFS and Splunk. Handled monitoring tools like New Relic and Zabbix. Basic knowledge of network infrastructure for e.g. TCP/IP, DNS, Firewall, Router, Load Balancer etc. Company Sapient Consulting Pvt. Ltd. – Gurgaon Duration May 2016 – Dec 2016 Role Associate Infrastructure Responsibilities Worked as Devops Admin primarily handling Adobe Experience Manager (AEM) on Linux and Windows environment. Installation, Configuration and troubleshooting of application/web servers such as Apache. Worked on Jenkins and GIT and done configuration of Monitoring tool Zabbix. Design, implementation and support of application/web server infrastructure for complex business applications. Primary point of contact for all production/critical issues and performing advance level troubleshooting. Company HCL Technologies Ltd. - Manesar,Gurgaon Duration Dec 2014 – April 2016 Role IT Specialist Project A U.S Based E-commerce company Responsibilities Worked as Linux Support Engineer (Release Manager) and handled Red Hat Enterprise Linux Operating system. Installation, Configuration and Management of Linux Server in RHEL 6. Handled Issues related to Processor/Memory/Disk Usages. Disk Management in Logical Volume Manager, SUDO, Software RAID, Package Management using RPM and YUM. Company HCL Technologies Ltd. - Manesar, Gurgaon Duration Sept,2013 – Nov,2014 Project A U.S Based Educational Company Responsibilities Worked in Global Account Management (GAM) profile and was responsible for creating/modifying/terminating user’s accounts, Distribution Lists, Exchange accounts, Google mailboxes etc. Granted specific level of permissions to user’s accounts and granted them access for domain related applications based on their job titles. Performed user account management activities Company HCL Technologies Ltd. - Manesar, Gurgaon Duration June,2012 – Aug,2013 Project A U.S Based Educational Company Responsibilities Worked in Service Desk (SD) profile and was responsible for providing resolution of procedural, process, information and technical problems for requests from users submitted by phone, email and/or Chat. Took ownership of problems, and followed appropriate escalation paths to ensure the problems are resolved in timely and effective ways to meet customer service and Global Help Desk metrics. Academic Record B.Tech (Electronics & Comm.) from NERIST (North Eastern Regional Institute of Science and Technology), Deemed University under MHRD-Govt. of India passed in 2011 (62%). 12th from K.V. Sec-2 R.K. Puram, New Delhi passed in 2006 (76%). 10th from K.V. Sec-2 R.K. Puram, New Delhi passed in 2004 (83%). Technical Courses Did 4 months training in HCL Infosystems (CDC) from Aug, 2011 to Dec, 2011. Modules covered in training are as follows: Basic Hardware & Networking. GSM specialization. Achievements HCL Trained ITIL Practitioner. Done Internal GPMF (Global Project Management Framework) Certification successfully. Awarded certificate of outstanding performance by NSS (National Service Scheme) at NERIST. Secured 3rd position in academics in K.V. Sec-2, R.K.Puram in Matriculation. Personal Details: Date of Birth : 28th June, 1990 Languages Known: English, Hindi Status: Married