SUMMARY
Dynamic professional with a versatile skill set in customer service, technical support, graphic design, and virtual assistance. Proven
track record of exceeding customer expectations, managing complex schedules, and providing comprehensive administrative support.
Excels in fast-paced environments, leveraging strong problem-solving skills and a keen eye for detail to deliver exceptional results.
Committed to continuous learning and professional development.
EXPERIENCE
Executive VA
DJ Rockyrock of Black Eyed Peas
October 2020 - February 2023, North Hollywood CA (Remote)
• Managed and maintained the executive's daily calendar, coordinated meetings, and managed travel arrangements, ensuring efficient
time management.
• Drafted and responded to routine emails, calls, inquiries, and other correspondence, facilitating effective communication.
• Scheduled, organized, and coordinated meetings, conferences, and other events, demonstrating strong organizational skills.
• Supported executive in research, data collection, and analysis, contributing to informed decision-making.
• Assisted in budget preparation and tracking of expenditures, ensuring financial efficiency.
CSR / TSR
Comcast Central America
November 2016 - October 2017
• Exceeded customer expectations by resolving over 80 cases daily through active listening and effective problem-solving.
• De-escalated tense situations with empathy and clear communication, ensuring positive customer experiences.
• Demonstrated versatility by handling diverse inquiries, including technical support and billing, with quick learning and problem-solving
skills.
• Actively sought knowledge and collaborated effectively, adapting to any schedule to ensure team success.
EDUCATION
College
BA major in Computer Graphic Design • Cosmopoint International Institute of Technology • 2015
High School
St. Louis College Valenzuela • 2006
CERTIFICATES
Typing Test
51 WPM • April 2024
DISC Report
@Innermetrix: Dominant and Cautious • April 2024
English Listening, Grammar and Vocabulary
http://www.examenglish.com/ Result: C2(advanced/mastery) Equivalent to CPE, an IELTS band score of 9 or 120 TOEFL IBT •
December 2022
SKILLS
Marketing & Social Media
Customer Service
Multitasking
Attention to Detail
Organization
Problem Solving
Quick Learning
Interpersonal Skills
Time Management
Communication
Technical Support
Creativity
Technical Proficiency
Adaptability
Project Management
