Robin Edward Davids

Robin Edward Davids Export Logistics Customer Consultant/Content Originator EXPERIENCE The Studenthub Online t/a Blackubuntu Technologies, CPT — Content originator September 2023 - April 2024 Duties:  Develop high-quality educational content for textbooks targeted at NQF Level 1–6 learners, ensuring alignment with curriculum standards and learning outcomes.   Utilize advanced AI tools and platforms—including ChatGPT-4 for text generation and DALL·E for visual creation—to produce clear, accurate, and engaging written material and illustrations. Conduct research to ensure factual accuracy, relevance, and appropriateness of all generated content, adapting tone and complexity for diverse learning levels.  Design and organize textbook layouts by integrating written content with AI-generated visuals, diagrams, and captions to create coherent and visually appealing learning resources.  Edit, proofread, and refine generated materials to maintain high editorial quality, clarity, and consistency across all chapters and modules.  Collaborate with subject matter experts, curriculum developers, and design teams to ensure completeness, accuracy, and pedagogical effectiveness of the final textbook.  Prepare final textbook drafts in publishable formats, ensuring compliance with organizational standards, branding guidelines, and quality assurance requirements.  This role required attention to detail, confidentiality, strong organizational skills, proficiency in HR and payroll software, and knowledge of relevant laws and regulations. Classification: Internal SKILLS ● ● ● ● Data capturing Data sorting Data cleaning Six sigma basics LANGUAGES ● English and Afrikaans Training ● ● ● ● ● Microsoft word Power point Excel sheets Google docs Google sheets ● Google workspace ● Export Logistic planning ● In-land logistics planning Road & Rail ● Incoterms ● Six sigma – Yellow belt basics ● Supply chain management Education ● Matric ● Diploma Marine Science – Incomplete Personnel attributes ● Pro-active. ● Organized. ● Good communicator. ● Leadership qualities. ● Problem solving skills. ● Attention to detail. A.P Moller Maersk — YES Learnership - Logistics Consultant Assistant August 2024 - August 2025  Managed day-to-day customer communication by responding to queries, providing updates on service requests, and ensuring all interactions were professional, clear, and aligned with company standards.  Collected, organized, and analyzed customer feedback to identify trends, recurring issues, and areas for service improvement, supporting the development of actionable insights for management.  Monitored and tracked customer issues through internal ticketing or workflow systems, ensuring accurate documentation, timely follow-ups, and escalation of unresolved matters to senior team members. Assisted the logistics consultant team in coordinating service delivery activities, helping to ensure that customer needs were met within expected timelines and service level agreements.   Collaborated closely with internal departments including logistics planning, operations, warehousing, and customer service to streamline communication and enhance workflow efficiency across the organization.  Supported the creation of weekly and monthly operational reports, including status updates, performance metrics, and customer feedback summaries, strengthening decision-making processes.  Participated in data collection and basic analysis related to logistics performance, customer satisfaction, and supply chain operations, contributing to continuous improvement initiatives. Gained in-depth exposure to logistics procedures specific to the chemicals and mining industries, including safety regulations, transportation requirements, and product-handling protocols.   Assisted with administrative tasks such as document processing, record management, and preparation of presentations or briefing materials for internal meetings.  Contributed to team projects focused on enhancing customer experience, improving communication channels, and optimizing internal service delivery processes.  Demonstrated adaptability, professionalism, and a willingness to learn while gaining practical workplace skills relevant to the broader logistics and supply chain environment. Classification: Internal A.P Moller Maersk — Export Logistics Customer Experience Consultant September 2025 – November 2025  Oversaw and supported the complete logistics customer experience cycle for clients in the chemicals and mining industries, ensuring that every interaction, from order placement to final delivery, met or exceeded service expectations.  Acted as the central liaison for all customer-related logistics communications, managing enquiries, requests for information, and status updates with professionalism, accuracy, and efficiency.  Handled customer complaints and complex service issues by conducting root-cause assessments, coordinating resolutions with relevant departments, and ensuring timely follow-up and closure.  Collaborated proactively with Sales, Logistics Planning, Warehouse Operations, Transport Providers, Technical Teams, and Quality Assurance to ensure seamless service execution and alignment with operational requirements.  Monitored end-to-end logistics workflows including order processing, dispatch, transit, and delivery to identify potential risks or service delays, taking corrective action to maintain service-level commitments.  Performed structured collection and analysis of customer feedback through surveys, after service reviews, customer meetings, and digital feedback tools to evaluate satisfaction levels and identify improvement opportunities.  Utilized customer experience metrics, such as CSAT, NPS, on time delivery performance, and issue-resolution times, to track service performance, highlight trends, and support data driven decision making.  Developed insights and recommended enhancements to logistics processes, communication methods, and customer support strategies aimed at improving service reliability and overall customer satisfaction.  Maintained detailed, accurate, and compliant documentation of customer cases, service interactions, escalations, and resolutions to support audits, reporting requirements, and knowledge transfer.  Assisted in preparing weekly, monthly, and quarterly customer experience reports for management, summarizing key performance indicators, critical feedback, and identified improvement areas.  Contributed to customer retention efforts by building strong relationships, understanding clients' operational needs, and presenting tailored solutions that aligned with industry-specific challenges in chemicals and mining.  Built strong sector knowledge, including understanding hazardous materials handling, regulatory compliance, supply chain risks, and customer operational environments, enabling more informed and effective customer support. Classification: Internal