Robin Carillo

Robin Carillo JUNIOR DATA ANALYST | CUSTOMER SERVICE REPRESENTATIVE EDUCATION University of Perpetual Help - Molino Campus Bacoor, Cavite CONTACT --109 General Evangelista St. Brgy Banalo, Bacoor, Cavite ABOUT ME A process and detail-oriented customer service representative with almost 2 years of experience aspiring to become a Data Analyst. Team player with excellent communication skills COMPETENCIES Communication Skills Project Management Customer Service Adaptability Problem Solving Teamwork LICENSURE SQL Microsoft Office Power BI Tableau Google Workspace Technical skills Troubleshooting Licensed Electronics Technician Professional Regulatory Commission PRC #- Expires 12/15/2025 Electronics and Communications Engineering Major in Biomedical Engineering- Refocus Digital Academy Data Analytics 2022-Present WORK EXPERIENCE AMI Biomedical Equipment and Services | September 2020- June 2021 Junior Service Technician In charge of managing hospital equipment and inventory Conducted preventive and corrective maintenance Lead a project in installing Operating Room Lights in the Lung Center of the Philippines Telus International Philippines | September 2021- June 2022 Customer Service Representative Provided excellent customer service that resulted to an average of 95% OSAT rating Handled a premium account after 6 months of employment Continuum Global Solutions | September 2022 - February 2023 Customer Service Representative Ranked as the Top 2 agent during the training phase Assigned as Point of Contact of the team Bruntwork | Reena Group April 2023 - Present Customer Service Representative Responsible for sending out invoices and responding to client inquiries through email. Genpact Services LLC June 2023 - Present Data Analyst - Workforce Manager Process and review Power BI reports and Dashboards for Accounts