ROBILYN B. VIBAR
010 Willa Rey Rd.II Pinagbuhatan Pasig city
Mobile Number:-
Email Address:-
PROFESSIONAL EXPERIENCE
Hopper
-Travellers Experience Specialist
February 2021 to present
● Phone Support
● Handlimg complex emails and VIP chats (flight reservation queries, complaints and rebooking
request)
● Handling car rental bookings
● Handling outbound calls
● GDS experienced ( Sabre, Amadeus and NDC bookings
TEH-Homebased
-Travel Specialist (Aug 2018 to February 2021)
I. Teleperformance Philippines
Ayala Avenue corner Sen. Gil Puyat Ave., Makati City 1299
Phone:-
January 31, 2011 to June 2015
International Ticketing Agent (February 2012 – June 2017)
•Handled complex ticket errors and exchanges
•Outbound calls and sending emails to the customer and airlines
•Issuing tickets, refunds and exchanges
Ticket Reject Rep – Pre Ticketing (February 2012)
•Handled inbound calls from customer with unconfirmed reservation of flights and hotels
Airline Schedule Change Agent (January 2011 – January 2012)
•Reissuing tickets and re accommodation of customer’s flight booking
•Handles airline schedule change.
II. Interactive Technology Solutions Inc.
110 E. Rodriguez Jr. Ave., Bagumbayan, Libis Quezon City, Quezon City
Phone:-
May 9, 2006 to January 30, 2011
Contact Center Agent
● Handling basic and major queries for products and services for prepaid and
post-paid campaign.
● Handling billing inquiry and complaints.
● Handling service orders and billing disputes.
OIC
● Assisting the team and doing supervisor task in the absence of my superior.
EDUCATION
College
Jose Rizal University-
#80 Shaw Boulevard, Mandaluyong City
Course: Bachelor of Commercial Science Major in Accounting
High School 1996 - 1999
La Immaculada Concepcion
E. Caruncho Ave., Malinao Pasig City
Elementary 1990 - 1995
La Immaculada Concepcion
E. Caruncho Ave., Malinao Pasig City
SKILLS AND TRAINING
Global Distribution System (GDS)
➢ Sabre system trained
➢ Amadeus system trained
➢ Worldspan trained
Trainings Attended
➢ Quality Customer Service Workshop February 2008
➢ Management Effectiveness - March 9, 2012
➢ Customer Focus in Action - April 2-4, 2012
➢ Developing Lasting Personal Effectiveness - April 2-4, 2012 ➢ Soft
Skills Enhancement Program Phase I and II - April 24-27, 2011
PERSONAL DETAILS
Date of Birth: October 23, 1982
Place of Birth: Pasig City
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Height: 5’3
Weight: 74kg
REFERENCE
References available upon request
