Robilene Mata

Dedicated professional with over six years of experience in customer service, quality control, virtual assistance, graphic design, and training delivery.

As a customer service agent for three years, I honed my skills in resolving inquiries and ensuring customer satisfaction. Transitioning into a product trainer role for four years, I empowered teams with impactful training materials and in-depth product knowledge.

In quality control, I ensured adherence to performance standards in a Debt Consolidation campaign, driving service excellence through detailed evaluations and feedback. Additionally, as a virtual assistant for a cleaning service in Australia, I streamlined administrative tasks, optimized scheduling, managed social media and graphic design, and enhanced client relationships.

I bring strong organizational, instructional, and analytical skills—excelling in dynamic environments while driving exceptional outcomes.