Robie Genada

ROBIE GENADA EXPERIENCE Executive Assistant / Property Manager / STR Expert / Admin Assistant Oct 2022 — Dec 2024 Assistant Property Manager Airtrip, South Brisbane, Australia DETAILS-- Bacolod City, Philippines SKILLS • MS Office • Google Drive • Quickbooks • Trello • Slack • Asana • Xero SUMMARY As a dedicated professional with a diverse skill set in property management, eCommerce, and customer service, I am eager to contribute to your team. My experience as an Assistant Property Manager and Executive Assistant has honed my organizational and communication skills, while my expertise in dropshipping and customer support ensures a seamless experience for clients. I am passionate about driving success and fostering positive relationships, and I am excited about the opportunity to bring my talents to your esteemed organization. Streamlined property operations, boosting tenant satisfaction by 30%. Implemented maintenance tracking, improving response times by 40%. Oversaw leasing processes, achieving a 95% lease-up rate in new properties. Aug 2021 — May 2023 Ecommerce Dropshipping Specialist and Executive Assistant JwGrills, Richmond Hill, GA Streamlined order processing, reducing fulfillment time by 50%. Implemented effective supplier negotiations, increasing profit margins. Managed customer inquiries, achieving a 95% satisfaction rate. Sep 2014 — May 2021 Phone and Chat Customer Service Representative MetroPCS and Straightalk, USA Delivered exceptional customer service via phone and chat channels. Achieved a 95% first-contact resolution rate, enhancing efficiency. Utilized CRM tools to track interactions and improve service quality. Jul 2023 — Mar 2025 Executive Assistant - Accreditation and Training Administration Colonial First State, Sydney, Australia Coordinated training programs, enhancing staff skills and performance. Developed training materials, increasing engagement and retention rates. Managed schedules for executives, ensuring optimal time management. EDUCATION Asian College of Aeronautics, Avionics Bacolod City, Philippines REFERENCE Reference available upon request