Roberto S. Peralta Jr.
10 L de Guzman Street Concepcion Uno, Marikina City- •-
Objective
A highly dedicated and result oriented individual seeking an opportunity for
career growth in your company.
Work Experience
Convergys/Concentrix
Chat Support/Customer Retention
August 2018 - Present
Answering concurrent inbound chat inquiries in a professional and timely
manner.
Educating users on how to manage their online account.
Explaining billing and account information.
Adding and removing service as requested.
Troubleshooting user issues.
Escalating users to other departments for issues not within the scope of job.
Saving customers from canceling their service.
Proactively and independently work to meet targets and goals.
Data Encoder
Pasig Police Clearance Section
March 2014 - July 2018
Verifying cases for all clearance applicants.
Encoding applicants information on database.
Recieving payments for clearance and IDs.
Technical Support/Move House Representative
Sykes Marketing Services Inc.
November 2010 - January 2014
Providing technical assistance and customer satisfaction.
Answering incoming calls from customers having technical issues with paid
TV services.
Process troubleshooting following the cue cards and making sure that the
service is working at the end of the call.
Adding and removing service on customer's paid TV service as requested.
Process replacements of faulty devices/accessories of the paid TV service.
Scheduling technician appointments if needed.
Organizing transfer of service to a new address.
Proactively and independently work to meet targets and goals.
Customer Service Representative
March - July 2010
NCO Group
Providing technical assistance and customer satisfaction.
Assist customers manage their accounts.
Activate new account for customers.
Explaining billing and account information.
Adding and removing service as requested.
Making sure that all key metrics are met.
Data Encoder
Selecta RFM, Pasig City
March - September 2009
Encode and print reciepts for delivery.
Monitoring confirmed deliveries.
Education
Tertiary
New Era University (Diliman Q.C)
-
3rd Year College / B.S. Electronics and Communications Engineering
Secondary
Marikina National High School Concepcion, Marikina City-
Lepanto National High School Lepanto, Mankayan, Benguet-
Skills
Customer service/ customer satisfaction
Knowledge in MS Excel, MS Word and PowerPoint Presentation
Basic Computer Repairs and Installation
Basic Electronic Appliances and Cellphone Repairs
