Roberto Joshua F. Vizcarra
1781 F. Varona Street., Tondo Manila
- / --OBJECTIVE
To be part of a known company offering a variety of challenges and responsibilities
where my skills and abilities can be fully utilized, and to contribute in meeting the goals
of the company I am working for.
PERSONAL DATA
Age:
Date of Birth:
Place of Birth:
Civil Status:
Citizenship:
Language Spoken:
Religion:
Height:
Weight:
31 years old
April 21, 1990
Tondo, Manila
Single
Filipino
Tagalog, English
Roman Catholic
5’8
85kg
EDUCATIONAL BACKGROUND
Tertiary
Lyceum of the Philippines University - Manila
2006 - 2010
Bachelor of Science in Hotel and Restaurant Management
Secondary
Florentino Torres High School – Gagalangin, Tondo, Manila
2002 - 2006
WORK EXPERIENCE
Zone Out Coffee Philippines
Sales and Marketing Manager
April 15, 2021 – Present
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Assigned as Sales and Marketing Manager for the brand
Layout, business planning, plan execution, and branding.
Dealing with partnerships for better PR and Marketing
Responsible for selling roast coffee by Zone Out to different Coffeeshops
Maintained friendly and professional customer interaction
Assisted micro coffee entrepreneur in being prepared for their operation
Working closely with the owners to execute the sales strategy.
Assisting in advertising efforts through social media, influencers, trade shows
and b2b.
Developed and implemented new marketing strategies based on research and
current market trends.
Microtel by Wyndham Philippines
Various Position
March 12, 2018 – March 20, 2021
Critical customer touch point for delivering on our Wyndham Hotels and Resorts brand
experience in a culturally diverse environment. A brand champion, taking pride in using
every customer interaction to educate on our brand and products. Empowered to make
creative decisions using tools and market insight that will deliver on the unique travel
needs of our guests, to drive revenue for our hotel and customer brand loyalty.
Passionate for learning and developing themselves to be the best in an ever-evolving
role.
Essential Duties and Responsibilities: - (Key Activities)
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Microtel by Wyndham South Forbes near Nuvali
Sta.Rosa, Laguna
Sales Manager (Property Head of Sales – Assigned)
August 1, 2019 – March 20, 2021
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Assigned as property head of Sales by Phinma Hospitality Inc.
Leading the property’s sales and operations team.
Handling new and current accounts
Directly reporting to the General Manager & Group Revenue Director
Representing Microtel by Wyndham South Forbes for all B2B trade, Expo,
Corporate affairs.
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Creating/planning effective Marketing Strategies and working closely with the
Marketing team for proper execution
Clear understanding of the hotels business strategies then set goals and to
determine action plans to meet those goals
Updating action plans and financial objectives daily/weekly/monthly
Practicing revenue management for all hotel’s segment
Generating Monthly Revenue Report, Business Revenue Report, Flash Report,
RFP Rate Loading in Lanyon & MyPortal, Monthly Production Report, STR Report,
and Business Review Report on a timely manner.
Setting target for the team including the front office to generate sales
Identifying new markets and business opportunities and increase sales
Maintaining working relationship with business partners within the area for
effective Marketing & P.R.
Manager on Duty on a daily basis for effective handling of guests/VIPs
Working closely with accounting team for effective and efficient budgeting.
❖ Microtel / TRYP / Paramount - Manila Office
❖ National Sales Manager (Promoted)
❖ July 1, 2018 – August 1, 2019
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Under the management of Phinma Hospitality, Inc
Responsible for corporate and non-government organization room sales support
Representing total 21 properties nationwide (Microtel By Wyndham, Tryp By
Wyndham, Paramount Managed Hotels)
Ensuring rapport is created in every property that I’m handling
Manages accounts for High Profile clients/guests for both corporate and
budgeted government accounts
Updating action plans and financial objectives weekly/monthly
Identifying new markets and business opportunities and increase sales
Representing hotels in various events and exhibitions
Conducts daily sales calls and arrange site inspection trips to hotels by corporate
or government clients
Able to provide quick and timely responses, immediate communication to the
properties, develop professional long-term business relationships
Work closely with Revenue Manager to ensure proposed rate negotiations meet
the financial needs of the hotel.
Closely following up on all business leads within 24hour response time line to
clients
Participates in sales calls with team members of sales team acquire new business
and/or close on businesses
Empathizing towards my clients and colleagues
❖ Microtel / TRYP / Paramount - Manila Office
❖ Sales Executive
❖ March 12, 2018 to July 1, 2018
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Under the management of Phinma Hospitality, Inc
Responsible for corporate and non-government organization room sales support
Representing total 21 properties nationwide (Microtel By Wyndham, Tryp By
Wyndham, Paramount Managed Hotels)
Ensuring rapport is created in every property that I’m handling
Manages accounts for High Profile clients/guests for both corporate and
budgeted government accounts
Updating action plans and financial objectives weekly/monthly
Clear understanding of the hotels business strategies then set goals and to
determine action plans to meet those goals
Identifying new markets and business opportunities and increase sales
Representing hotels in various events and exhibitions
Conducts daily sales calls and arrange site inspection trips to hotels by corporate
or government clients
Hotel H2O
Manila Ocean Park Complex
Sales Account Manager
March 6, 2017 – March 6, 2018
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Handling corporate segment for both rooms and banquet
Analyzes current client base or target market for the hotel
Addresses and resolves any issues or complaints regarding sales or marketing
Exceeding guests/client’s expectation
Maintains positive relationships with clients to encourage repeat and recurring
business
Processes payments and applies discounts as necessary
Designs and advertises special group rates and packages to increase larger
bookings
Able to create data base based on my segment.
Overcomes hesitations of clients to close a sale
Manages accounts of high-profile clients
Collaborating with our own business segment/unit for effective business profit
Oversees distribution of marketing materials
Attending all department and hotel meetings as necessary
Developed strong relationships with on property front office team to ensure
working in unity and always striving to achieve the same goals
Citibank Business Process Solutions
Customer Service Officer (RM)
August 30, 2016 – March 3, 2017
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Assisting Citi Credit Card Holders with their transactions
Handling VIP client services
Processing Credit limit Increase
Processing Change of statement cycle
Able to identify fraud transactions
Cross sell different types of card features
Able to assist card members with their charges, loans, cash rebate etc…
InterContinental Hotels Group (IHG)
Makati Corporate Office
Various Position
May 15, 2011 – June 14, 2016
❖ Revenue Management Services
❖ Revenue Management Executive
❖ Nov 3, 2014 – June 14, 2016
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Stand as support specialist for our Portfolio Revenue Manager in IHG Atlanta, GA
Responsible for generating revenue reports using Holidex Plus system.
Market Research for assigned Hotels using STR.
Managing the Daily Revenue reports for 67 IHG properties in Americas Region.
Sending reports via email on a daily basis.
Responsible for processing and another admin works for Portfolio Revenue
Manager.
Responsible for generating hotel rates and segment it into strategic reports for
Revenue Reports purposes.
Able to provide the necessary information needed with regards to the generated
Revenue Reports; Daily, Weekly and Monthly.
Provide Support by generating reports to the Sales Force Team for Business
Development of Revenue Management Services
Data Gathering of Hotel Statistics
Spotting of Errors and trends on critical figures & information of the reports
Reporting of data to Revenue Management for Hire Team
Accomplished Special Ad Hoc Projects as requested by Regional Revenue
Managers
❖ General Reservations - AUSTRALASIA
❖ Reservations Sales Specialist
❖ April 9, 2012 – Nov 1, 2014
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Provide an industry-leading voice reservation experience by handling
contacts via phone and other mediums to match products with guest
needs resulting in revenue generation, brand preference and customer
loyalty.
Champion BrandHearted behaviors by demonstrating brand knowledge,
brand passion and brand pride.
Consistently strive to meet or exceed defined performance expectations
as set by management.
Inspire loyalty and build rapport with our guests, business partners, hotel
partners and corporate employees, through personalized and efficient
service driven by the customer needs.
Use creativity to proactively find solutions to drive results; take
accountability and listen to ideas and feedback of others.
Provide a seamless customer experience through effective use of systems
while using information and tools appropriately.
Demonstrate a self-motivated, positive, "I-want-to" attitude with a
willingness to take on new challenges. Responsive to coaching and
feedback.
Take ownership of personal development while aligning with team
priorities and company goals.
Umi Sushi Restaurant, Singapore
Catering Sales Supervisor (S-Pass)
May 15, 2011 – January 15 2012
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Preparing the initial proposal for the function.
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Following up on the spot on the function date if any last-minute changes will be
made.
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Closely co-ordinating with related departments for function details changes,
such as Banquet Service, Kitchen, Beverage, Stewarding and etc.
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Reporting to Banquet Sales Manager for any guest specific requirement.
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Completing the Daily Activities Report.
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Attending the internal daily briefing of Banquet Sales Department.
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Attending the co-ordination meeting if necessary.
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Reporting to Banquet Sales Manager immediately for any guest complaint or
compliments
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Taking reservations for any function bookings.
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Completing “Account Update List” on monthly basis.
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Carry on any other duties assigned by restaurant management.
Once the function details are almost confirmed, prepare the official contract and
get approval from Banquet Sales Manager first, then make organize to sign and
chop for it as final confirmation.
Hotel H2O
Front Office Associate + Command Centre
August 23, 2010 – February 13, 2011
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Ensures all telephone calls are handled in a polite, efficient manner.
Assist other Front Office areas as necessary
Responsible for receiving messages and/or calls as appropriate and transmitting
these promptly to the appropriate person/department of the hotel.
Making individual reservations, answers inquiries on hotel rates, packages,
promos, etc.
Prepares all information and data for every question that may arise, regarding
hotel facilities.
Has a thorough understanding of all the services offered by the hotel.
Fully conversant in all aspects of the city in order that all guests’ queries can be
handled efficiently and courteously
CHARACTER REFERENCE
Ms. Hillary Chelsea Vicente
Marketing Officer
Banana Bay Boracay (Aura Hotels and Resorts)
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Mr. Arvy Uy
Training Group Manager (RND)
Coffee Project – Villar Group
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Ms. Maricar Eugenio
Operations Manager
Amelie Hotel Manila (Paramount Hotel Management)
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I hereby attest the above given information are true and correct.
Roberto Joshua F. Vizcarra
