Roberto Hoyo Trevino

ROBERTO HOYO TREVIÑO WORK EXPERIENCE 13/ 0 9/- - 103 - 97 - 06 RO BERTO.HT913@G MAIL.CO M CIUDAD DE MEXICO Sales Agent - Cleber – KIA Mexico – August 2023- Present.  Working under pressure to reach targets working individually as well as working together with other departments to deliver the best service to our clients.  Creating leads to generate and maximize sales by different prospection methods such as contacting our data base, social media marketing, partnership with companies to attend their events, etc.  Managing of admin work for sales, after-sales follow-ups to maintain high standards of client satisfaction. PROFESSIONAL PROFILE Bachelor of International Business Management with experience in sales, customer service, tourism and marketing focused on exceeding my work institution’s expectations and objectives individually and as a part of a team. Loyalty and Cruise Sales Manager – Carnival EDUCATION UK/P&O UK – February 2023 – July 2023 Bachelor of Promoting and selling future cruises, dealing with everything related to events and International Business benefits included with the loyalty program of the cruise line. Management- Universidad del Valle de México Tampico, Tamaulipas Organizing and hosting events for guests on the top tiers of the loyalty program with the Bachelor of Business Management- (online) aim to maintain a good relationship with them and to keep high guest satisfaction levels. Maximizing sales and at the same time giving great guest service. Manage expectations and making sure those expectations are met. Managing everything related to cruise bookings. Giving the best guest service according to the standards of the cruise line and Carnival UK. Walden University Guest recovery and solving problems in a positive way to maintain guest satisfaction and fix negative experiences. LANGUAGES -Spanish – Native Port & Shopping Expert – Effy HFGM – Royal Caribbean – September 2021 – January 2023 -English - Fluid TOEFL ITP 603 pts -Portuguese -Medium SOFTWARE Microsoft Office SKILLS -Leadership -Sales -Good communication skills -Team Work -Adaptability Doing all the marketing to drive traffic to all of our business partner’s stores, both on board and on the ports of call. Shooting promotional videos, designing ads for the daily activities paper, organizing and hosting VIP events as well as large-scale events in front of hundreds of guests in the main theater. Being very social to create as many connections as possible with guests as well as having a good relationship with all the departments of the ship to have their help for our events. Dealing with the administrative side of the operation. Making daily and End of Cruise sales reports, planning and scheduling the times and locations of all the events we will have during the following cruise, ordering materials, distribution of promotional materials, maintaining communication with all departments of the ship to organize events and to have strategies to help each other. Training my assistant so that she would know how to do everything in case I could not do it for any reason and also so that she could eventually get a promotion. Sales Agent – Hyundai Mexico – September 2020 – September 2021     Direct sales, negotiation, convincing, working under pressure to reach a target. Marketing on social media to generate leads. Managing of the whole sales process, processing credit requests, insurance, payments billing and all relevant paperwork. After-sales service to have a continued relationship with clients to generate loyalty and satisfaction towards the brand as well as to myself as a sales agent. Fine Watches Sales – Harding Retail Limited UK – P&O Cruises – November 2015 – March 2020    Direct sales of fine watches, negotiation and convincing to maximize sales. Work as a team to always have the stock and the store ready for business, promoting, selling to reach our target. Doing seminars to talk about the brands in order to promote them and increase sales. Merchandise Staff – Disney World Resort/EPCOT – March 2014 – March 2015    Representing my country as a part of a Cultural Representative program in the Mexico pavillion in EPCOT. Entertaining guests by having conversations with them, doing activities and games, providing information, etc. Giving the best service according to the standards and expectations at Disney World to give guests the best experience.