Roberto Campoverde
Project Manager and Administrative Services
Client Services professional with an extensive background in building client relationships, managing projects and leadership. I've been part of
goal-oriented administrative teams, as well as having worked independently, always bringing my self-motivation, strong planning, and keen
organizational skills to the table. I am a creative and pragmatic problem-solver, who delivers not only what is asked for, but what is needed.
SKILLS:
SOFTWARE:
Project management experience and knowledge in leading a team
Content Creation: Adobe Creative, Affinity Designer, Canva, Flodesk
Experience with web content management systems(CMS)
Productivity: GSuit, Zoom, Hubstaff, Slack,Skype, ClickUp, Calendly
Experience with content production and communication
Office: Microsoft Office, Google Docs, Quickbooks
Knowledge of HTML and CSS scripting
Visual & SoundProduction:Video, photography and media editing
Bilingual, highly proficient in both Englishand Spanish
PROFESSIONAL EXPERIENCE:
11/21 to Present SpeakerAcquisition | HR Division, Opal Group, Remote
Leverage all types of channels, including phone, emailing, and social media platforms, to engage with potential speakers and attendees for summits
tailored to executive-level officers in the Human Resources sector. Identify, invite & confirm attendees and speakers for our events. Develop
relationships with attendees over time to build a customer base over multiple events. Utilize excellent written and oral communications to differentiate
our events from competitors. Proactively identify, engage, and cultivate new and expanded audiences. Maintain and administer a pipeline of
prospects in our CRM in order to achieve sales goals. Ensure that clients/prospects receive the highest level of customer service.
01/21 to 11/21
English-Spanish Interpreter, LanguageLine Solutions, Remote
Responds to video and audio interpreting sessions and conduct interpretation in a friendly and professional manner. Render correct concepts and
meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using
proper pronunciation, enunciation and polite expressions.
11/19 to 12/20
Customer Support Project Manager, Yalwa, Remote
Monitor all user-generated content on our classifieds website. Assure all images are within the scope of the company's quality management
handbook and meet all legal obligations. Review content on classifieds site uploaded by the user, in accordance with the company's quality check
manual. Block and remove prohibited or copyright-infringing images and content from the website. Answer clients questions and inquiries
regarding the publishing process.
08/18 to 10/19
Customer ServiceRepresentative, World Education Services, North Bergen, NJ
Worked for an organization that provides credential evaluations for international students and immigrants planning to study or work in the United
States and Canada. Handled customer inquiries, while providing information about products and services. Resolved product/service issues and
concerns. Documented and updated customer records based on interactions. Worked closely with team management in the prompt resolving of
clients’ inquiries.
09/11 to 07/18
AccountManager, Intralinks, NewYork, NY
Worked in a fast-paced, process-oriented, international SaaS company offering virtual data rooms to multinational businesses.
Responsibilities included maximizing clients experience through the flawless execution of timely client support, issues resolution, and managing their
account. Addressed and resolved issues and questions from world-wide clients during the course of Asia-Pacific and European business hours.
Worked closely with the administrative team and the client in the creation, launch and maintenance of virtual data rooms during the length of the project.
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EDUCATION:
09/1999-05/2003 Bachelor in Arts (Graphic Designand Communication)
New JerseyCity University, JerseyCity, NJ
