Roberto De Gennaro

Roberto De Gennaro Customer Service Representative Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Contact Work History Address 2012-04 - Restaurant Manager Via Alberi 20 2016-01 Hotel Conca Azzurra, Massalubrense, Italy Vico Equense, Napoli, 80069 Continuously evaluated business operations to Phone effectively align workflows for optimal area - coverage and customer satisfaction. Resolved challenging customer complaints to full E-mail roberto.degennaro@outloo k.it satisfaction, promoting brand loyalty and maximizing repeat business. Led and directed team members on effective methods, operations and procedures. Skills Organized special events in restaurant, including receptions, promotions and corporate luncheons. Customer Service with Excellent Delivered in-depth training to workers in food preparation and customer-facing roles to high focus on promote strong team performance. details Conducted health, safety and sanitation process Customer Contact Teamwork/Co llaboration Product Knowledge evaluations to identify and remedy any violations Excellent immediately. Promoted positive atmosphere and went above Excellent and beyond to guarantee each customer received exceptional food and service. Interacted positively with customers while Excellent promoting hotel facilities and services. Recognized and formally acknowledged outstanding staff performance to boost company Languages morale and productivity. Improved company results of 15% obtained 300+ 5 stars reviews on Trip Advisor. Italian English French Spanish Native 2016-04 - Independent Business Owner 2019-10 Miseria E Nobiltà, Sorrento, Italy Established and administered annual budget with Native effective controls to prevent overages, minimize burn rate and support sustainability objectives. Superior Established and optimized schedules to keep coverage and service in line with forecasted Superior demands. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Provided direction and leadership to all employees to maximize productivity and bottom-line profitability. Satisfied thousands of customers with high quality products and more than 100 requests per day Education 2003-09 - High School Diploma 2008-07 Liceo Publio Virgilio Marone - Meta Di Sorrento Interests Passionate traveller Nature outdoor activities and sport Animal Lover Connecting with new people Learning new skills