Roberta Joanna Almario

I specialize in Customer Response Management. I've answered inquiries and resolved concerns through email, live chat, and phone for customers all over the world. I handled customer support for multiple websites and different use cases such as e-commerce, software as a service, and lead capture. I also had a leadership role - I became a Subject Matter Expert and agent Lead providing real-time support to trainees/new team members and creating team reports, queue management, coaching, and workforce duties. Whenever there was an opportunity, I helped other teams by doing special projects and research. I am also knowledgeable in technical support, writing, back office, and administrative tasks.