Robert Thurman

R ROBERT THURMAN Lead Business Applications Analyst/Scrum Master at Koch Business Solutions Murfreesboro, TN 37128-- I am a problem-solving and customer success focused Sr. Business Analyst with several years of experience working directly with customers to understand their unique industry specific business requirements, delivering technology solutions that create real business value, with frameworks such as Agile, and continually innovating and leveraging strategic partners to deliver products and services that improve consumer experience. I have a proven track record of delivering quality technical solutions in a fast-paced environment, innovative, and customer success focused culture. Willing to relocate to: Atlanta, GA - Nashville, TN Authorized to work in the US for any employer WORK EXPERIENCE Lead Business Applications Analyst Koch Industries - Murfreesboro, TN 2015 to Present Responsibilities Include: Lead collecting, documenting and prioritizing business requirements and acceptance criteria to develop user stories with acceptance criteria that meets the end users need, understanding project requirements to aid coordination of technical resources, assisting Products Owners with backlog grooming and prioritization using to data mining techniques to gather end user feedback and working with Product teams to implement improvements, coaching Products teams on Scrum and Agile principles to improve collaboration and efficiency, leading Scrum ceremonies such as Daily Scrums, Sprint Planning, Sprint Retrospectives, and Backlog Refinement. Led multiple global, enterprise wide projects to implement various business applications across 8 Koch companies using Agile framework saving nearly 1,500 man hours. Proactively identified optimization opportunities to automate several manual processes such as functional and integration testing, infrastructure maintenance, and administrative tasks that have save an average of 500 hours per year. Led implementation of a customer self service enterprise portal to automate enhancement request processes and streamline requirements gathering efforts, this led to reducing a 80% reduction in the amount of time taken to move approved enhancement requests into the teams backlog from 2 hours per enhancement to 25 minutes per enhancement, and improved visibility for stakeholders to track status. IT Analyst Koch Industries - Wichita, KS 2012 to 2015 Troubleshooting, systems administration, and technical support for various business applications Developed video and audio computer based training for implementation of ServiceNow ticketing system, this saved over 60,000 USD in on site training costs. EDUCATION Associate in Computer and Information Sciences/Technology Wichita Technical Institute - Wichita, KS SKILLS • ITIL (8 years) • Agile Methodology (Scrum, Kanban) (5 years) • Business Process Analysis (5 years) • IT Project Management (5 years) • IT Service Management (8 years) • Software Quality Assurance (5 years) • Manual Software Testing (5 years) • Microsoft Office (10+ years) • Analysis Skills (8 years) • SDLC (5 years) • Communication Skills (10+ years) • Software Troubleshooting (10+ years) • Scrum (5 years) • Scrum Coaching (3 years) • Agile Coaching (3 years) • Process Improvement (8 years) • Application Support (8 years) • Technical Writing (8 years) • Requirements Analysis (8 years) • ServiceNow (6 years) • Agile (5 years) • Kanban (3 years) • IT Product Management (5 years) LINKS https://www.linkedin.com/in/benthurman AWARDS Honor Roll Student - Wichita Technical Institute ASSESSMENTS Problem Solving — Highly Proficient August 2019 Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/x6ypipcsk95zj0sh Data Analysis — Familiar August 2019 Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: https://share.indeedassessments.com/share_assignment/m8edf-facuteez7e Technical Support — Highly Proficient August 2019 Applying protocols to identify errors and solutions in order to maintain system function. Full results: https://share.indeedassessments.com/share_assignment/av4dypjmj7v1aoa5 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.