Robert Tariman

 ROBERT A. TARIMAN 21 J. Lerma St. Maypajo, Caloocan City, Philippines, 1410 Contact nos.: - / - E-mail Address: - -FEU - East Asia College Nicanor Reyes Sr. St., Sampaloc, Manila Bachelor of Science in Computer Engineering (BSCpE) batch 2009 Graduated Cum Laude and FEU-EAC Leadership Awardee -Manila Cathedral School 287 Tayuman St. Tondo, Manila Graduated Salutatorian batch 2005 A.Y. Foundation National Discipline Awardee -Manila Cathedral School 287 Tayuman St. Tondo, Manila Graduated Valedictorian batch 2001 Fidelity International Resource Management Inc. (FIS-FIRM) Change Management Analyst I, Software Connex International-Ops Service Delivery From 09-September-2019 to present Job Description: Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements. Establishes quantitative measurements and techniques for change activity utilizing problem solving techniques with a practical and analytical approach Coordinates, convenes and facilitates change review meetings. Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedule Reviews completeness and quality of change information entered into the change management system and works with change owners to correct deficiencies. Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes. Works with all parties to resolve change related scheduling conflicts according to established practices. Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives. Employs multiple channels to effectively communicate change to the organization. Demonstrates an overall understanding and knowledge of the supported applications and production environment. Philippine Savings Bank (PSBANK) Business Continuity and Change Management Staff, Systems and Operations Support Division/BCCM Department From 05-May-2014 to 03-September-2019 Job Description: Change /Release/ Incident/ Business Continuity Management Role Ensures that all changes to current infrastructure have gone through proper request for change processes. Deploys releases in line with structured implementation guidelines in coordination with development teams. Executes back-out plans as needed. Provides official program/ software copies to development and application teams fro implementing changes. Provides assistance to System Development and User Support for the development efforts involving systems testing, parallel runs and eventual successful implementation. Assists in post implementation process. Prepares pre and post deployment reports. Ensure that documentation requirements for changes and releases are complete and accurate. Additions and updates to the configuration management database. Manages inventory of IT software installers and documentation. Acts as Level 1 incident management team support who are responsible for isolations and escalations of incidents/problems encountered For the Business Continuity and Disaster Recovery Ensure that all changes on Production region will be cascaded on DR (Disaster recovery) region. Part of BAU tasks is to verify the correctness and completeness of the cascading made on DR region. Assists in preparation and execution of IT Business Continuity Plan Participate on bank systems’ internal testing for simulation purposes Participate on bank’s Annual BCP exercise to activate/deactivate DR applications and act as standby support/coordinator for any issues encountered during the exercise. Record/Document all the issues encountered and resolutions made during the annual exercise. Through this function, Change, Incident and Release and Deployment management are also being used. Equitable Computer Services, Inc. (EQUICOM) Technical Support Staff, Infrastructure Support Services (ISS) Department From 01-July-2013 – 28-April-2014 Job Description: Performs 1st level technical support for every incidents encountered either remote, email and onsite support. Works on desktop and enterprise computing issues, network access issues and security problem resolution with central information technology services. Documents the incidents encountered and activities performed thru OS Ticket facility. Escalates other issues or concerns to appropriate support groups. Performs test mail for checking the functionality of exchange emails. Check email queues on Queue Viewer and Data Protection Manager (DPM) status of every server. Monitors data center temperature and UPS load capacity. Performs workstations and server preventive maintenance Creating firewall policy using Juniper Firewall. Maintains workstations and server inventories Works on VMWARE environment Monitors server’s health, CPU Utilization and diskspace. Equitable Computer Services, Inc. (EQUICOM) AOC Monitoring Staff, Authorization Operations Center (AOC) Department Working in a Shifting schedule From 01-March-2010 – 30-June-2013 Job Description: Performs 1st level technical support for every incidents encountered. Escalates other issues or concerns to appropriate support groups. Performs systems health-check which includes monitoring of CPU Utilization, disk space usage and error report. Performs system monitoring for the following: Ascendent Transaction Processor (ATP), Fraudguard, ERC, and Transaction Gateways. These are used for monitoring credit card transactions flow. Coordinates encountered card brands (VISA, Mastercard, JCB and AMEX) problems to their respective helpdesks to make necessary actions on their side. Supports programmers and developers, if needed for implementation and upgrading the systems. Supports different activities and projects on a data center such as MPLS (Multi-Protocol Label Switching) for card brands, scheduled network maintenance, Workstations and Servers hardware upgrade and other related-activities. Monitors databases’ performance thru alert logs and scheduled database cleanup which are done on a daily basis. Prepares incident or activity reports for proper documentation which can be used for future reference. Coordinates with vendors for contracts on hardware maintenance and service agreement for servers and other facilities. Administers the daily operations of our clients' network and systems in the data center. Generates pertinent reports on a daily, weekly and monthly basis needed by the client using job scheduling. Maintains Workstations and Servers inventories in the data center. Monitors data center temperature and UPS load capacity. Manages storage media (tapes and DVDs) library for inventory purposes. Performs weekly tape backup operations on servers. Processes data transactions using Recurring Payment System (RPS). Creates and checks Proof list summary for all processed data Performs Terminal updating on Database and Gateway Utility Performs Merchant downloading and updating on ATP Database Works with basic Unix environment thru putty terminals V-Tech Barcode Systems Philippines, Inc. IT Technical-Sales Trainee, Sales and Marketing Department Worked 48 hours per week (not including lunch hours) From 01-December-2009 to 28-February-2010 Job Description: Support the IT sales of the company’s products and services. Logistics, Financial Institutions and Banking Industry are the accounts I was assigned. It also includes product demonstration. Has a knowledge in Networking and Software Installation PC Assembly, Repair and Troubleshooting System/servers monitoring and technical support Microsoft Office (Word, Excel, Access, Visio and Powerpoint) Operating System (DOS, Windows XP, Windows Vista, Windows 7, Basic Unix and Linux) Release and Deployment Management, Incident Management, Change Management and Business Continuity Management [ITIL] Able to work in a team environment and can adapt easily Trainee : Oracle: Introduction to SQL TECHEDGE SOLUTIONS November 2 – 6, 2015 Makati, Philippines Intern, Integrated Technology Delivery (ITD) department IBM Philippines, Incorporated From 16-June-2008 to 11-September-2008 (rendered 520 hours) Job Description: Technical support handling hardware, software and networking related issues. Ticketing system was used to be served as a reference for every issues encountered by the end-user Computer System Trainee AREN Computer Services From March 2007 to April 2007 Training Coverage: It covers Computer Hardware Troubleshooting, System Analysis, Hard disk Management, Preventive Maintenance, Local Area Networking, Internet, Software Piracy, Field Servicing and Latest Computer Trends and Technology. Institute of Computer Engineers of the Philippines. Student Edition (ICpEP.SE) National Organization for Computer Engineering-Student Edition Head Staff, Committee of Logistics, S.Y- Computer Engineering Organization (CpEO) Secretary, FEU-East Asia College, S.Y- Consistent Scholar, AY- Philippines Civil Service Eligible Nickname used: Robby Date and Place of Birth: 06-May-1988 / Caloocan City Age : 32 years old Citizenship: Filipino Languages Spoken:English/Filipino Mr. Kenneth Tan Senior Manager, Equitable Computer Services Inc. Contact no.: - Ms. Michelle Ann P. Casto Supervisor, West Contact Services Inc. Contact no.: - Ms. Egicel Lumbao HR Assistant, PAGCOR Contact no.: -