Robert Rey Dela Cruz

Robert Rey Dela Cruz Unit C, Paranal Apt., 3rd St., Gimenez Park Subd., Concepcion Pequena, Naga City-- BPO Experience: Trainee – Global Communication and Management Academy (Eperformax Contact Center and BPO) Makati, Philippines January 2014 – May 2014 Attended and certified from a program that aims to secure and provide a high-quality talent that meets the clients’ needs. Customer Service Representative – Eperformax Contact Center and BPO Makati, Philippines May 2014 – December 2014 Provided in depth information and assistance for customers in a certain internet payment processor company. Created and reviewed cases for customers who needed help with cancellation of their transaction or refunds for their payment. Sales Representative – Teleperformance Sucat Paranaque, Philippines February 2015 – July 2015 Provided accurate information and knowledgeable recommendation for customers in a specific online hotel reservation. Created urgency and made a timely reservation for customers needing hotel reservations based on the information available in the area. Internet Help Desk – Ibex Global Philippines Paranaque, Philippines January 2016 – August 2016 Provided immediate technical support for customers in a specific Internet Service Company in U.S. Tracked, created, and reviewed tickets for customers who needed physical help for their services. Billing Specialist / Sales Consultant – Ibex Global Philippines Paranaque, Philippines August 2016 – October 2016 Provided accurate and in depth explanation for customers’ bills for a certain Internet Service Provider in U.S. in a timely manner. Makes sales recommendation to customers based on their need and lifestyle. Inside Sales Agent October 2016 – January 2017 Scheduling and confirming listing appointment (both from seller and agent). Cold calling (WD, WT, FSBO, Expired). Email and text blasting the active buyers about the teams’ new listing. List of all CRM, systems, programs and tools used: CRM: Follow Up Boss Market Leader PROGRAMS AND TOOLS: Ring Central Line 2 Gmail Dropbox MLS Personal Attribute: Confident and goal-oriented person. Able to work alone without supervision and still be a part of the team. Eager to learn and excel. Have the necessary drive and enthusiasm required for a tough and competitive industry. Reference: Joemar Kaharian – Trainer (-) Kayserrmae Oares – SME (-) Melanie Samia – Trainer (-)