Robert Philip Cruz

ROBERT PHILIP B. CRUZ Block 24 Lot 16 Fiesta Casitas Subdivision, Tatala, Binangonan, Rizal Mobile :- |- E-mail :- SUMMARY            I received a Certificate of Recognition for being a TOP PERFORMER for the 2nd quarter of 2016. I received a Client’s Choice Award for a very satisfactory feedback and most commendable remark from the business partner for the month of April 2016. I received a semi-annual incentive for getting a perfect attendance from January 2016 to June 2016. And still getting a perfect attendance monthly. I received an appreciation and recognition from one of our US Sales Rep. I make sure that all tasks given to me by my US partner are all accomplished and submitted on time. I remained hard working and being effective for almost eight years. No attendance issue, no negative attitude shown to my colleagues. I respect and obey my superiors and the people around me. No fraudulent transactions being performed. Opportunities to gain new skills and experience to increase my motivation and satisfaction. New tasks or responsibilities to give me a chance to develop my skills and build what I already have. EXPERIENCE Associate Product Manager – Xerox Synnex Corporation 21F Tera Tower, Bridgetowne IT Park, C5 Road, Ugong Norte 1110, Quezon City April 14, 2014 – To present           Set up the account of the Reseller’s SME. Process the revision of the SME of the Reseller. Answering all inquiries and concern of the Sales Representative and Reseller. Quote New and stocking SME’s Reseller. Provide best price for the A3 Machines. Provide Rigger address to the Sales Representative. Coordinate to the Rigger about the shipping of the Order, especially if there is an issue about the ship to address. Provide the part number of Xerox Machines and accessories. Process a daily report for A3 Delivery and A4 Delivery Releasing all Orders on the PM Queue Technical Support Engineer – Netgear Account Synnex-Concentrix Corporation 5th Floor Techno Plaza One Building, Orchard Rd., Eastwood City Cyberpark 188 E. Rodriguez Jr. Ave., Bagumbayan, Quezon City, Philippines November 11, 2008 – April 12, 2014    Helping customer to setup the Netgear device, like securing the network name of the router, retrieving the password of the network name. Helping the customer to make their router recognize the Internet connection on the modem, for them to have an Internet connection wirelessly. Troubleshooting the Netgear device and if the device is already determined defective process an RMA if the device still in warranty. Technical Support Representative - D-Link Account Alorica Philippines 29th Floor IBM Building, Eastwood City Libis, Quezon City January 14, 2008 – June 4, 2008    Helping customer to setup the D-Link device, like securing the network name of the router, retrieving the password of the network name. Helping the customer to make their router recognize the Internet connection on the modem, for them to have an Internet connection wirelessly. Escalate the call to Level 2 support if the device is defective for the device to be replaced. Retail Sale Coordinator Avant Abenson Trinoma Mall Quezon City February 26, 2007 – July 26, 2007    Sales representative of desktop computers and laptop. Installing operating system, MS office and antivirus in desktop and laptop computers. Sales representative of home entertainment like LCD and home theater. Computer Laboratory Facilitator / Computer Teacher Philippine Women University Baliuag, Bulacan June 13, 2006 – October 27, 2006    Teaching basic computer concepts like typing fundamentals, MS Word,Excel and Power Point. A part time computer technician. Monitoring the students while using the computer in the laboratory. TRAINING and SEMINARS “Sales Support Training” SYNNEX Corporation 39 Pelham Ridge Dr, Greenville, SC 29615, United States April 11 – 25, 2015 “Conversational English Skills Training” Baliuag University 2nd Semester of S.Y- On-the-Job Training Personnel / Clerk DAR-Bulacan, Human Resource Department March 2005- May 2005 “2nd Regional Student Assembly of I.T. Education” Angeles City January 2005 “Uniqueness of LINUX” Baliuag University October 2005 “Philippine Youth Congress in Information Technology” U.P. Diliman, Quezon City September 2005 EDUCATIONAL ATTAINMENT College Bachelor of Science in Computer Science Baliuag University Baliuag, Bulacan SY- High School St. Mary’s Academy – Baliuag Baliuag, Bulacan SY- SPECIAL SKILLS Good Knowledge Networking, troubleshooting all NETGEAR Home Products, generating reports like Team Stats, CSAT survey, assisting the colleagues on calls. PERSONAL INFORMATION Birth Date: July 2, 1984 Age: 36 Height: 5’8” Religion: Roman Catholic CHARACTER REFERENCES Available upon request Citizenship: Filipino Civil Status: Married Weight: 75 Kilo Built: Medium