Robert Mutua

ROBERT MUTUA P.O Box 47878 – 00100, Nairobi, Kenya Tel: - Email:-PROFESSIONAL SUMMARY Results-driven Administrator and Accountant with extensive experience in office management, customer service, and financial administration. Adept at coordinating operations, optimizing workflows, and ensuring compliance with regulations. Strong background in human resource management, payroll processing, and financial reporting. Recognized for attention to detail, organizational skills, and effective communication across all levels. Seeking to leverage expertise in a dynamic administrative or accounting role. CORE SKILLS & COMPETENCIES  Office Administration & Coordination  Customer Service Management  Human Resource Operations  Payroll & Benefits Administration  Financial Management & Reporting      Accounts Payable & Receivable Budget Preparation & Analysis Compliance & Record Management Executive & Team Support Scheduling & Logistics Coordination PROFESSIONAL EXPERIENCE Office Administrator |Personal Assistant |Arbitrator Secretary Sycum Solutions Company Limited– Nairobi Kenya. January 2025 – March 2024           Directed document filing, storage, and security protocols, ensuring strict confidentiality and compliance. Oversaw client and stakeholder communications, managing inquiries and administering contracts efficiently. Supervised office infrastructure and IT maintenance, ensuring seamless workflow and equipment functionality. Monitored insurance policies and office licenses, maintaining up-to-date coverage and regulatory adherence. Led customer service initiatives, resolving escalations and improving client satisfaction levels. Managed expense tracking and payroll processing, approving transactions and maintaining financial integrity. Compiled and analyzed financial reports, leveraging Excel and QuickBooks for data accuracy. Reconciled bank statements and general ledger accounts, maintaining financial accuracy. Collaborated on audit preparations, ensuring compliance and transparency in financial records. Arbitrator Secretary Sylvia Kasanga – Nairobi February 2016 – March 2014  Orchestrated arbitrator’s scheduling, ensuring seamless coordination of hearings and meetings.  Facilitated stakeholder engagements, liaising with involved parties to align schedules.  Maintained secure documentation systems, ensuring confidentiality and regulatory compliance.  Assisted in fee statement preparation, tracking billable hours and generating invoices.  Coordinated with stenographers, ensuring timely preparation and delivery of transcripts.  Oversaw arbitrator’s statutory filings, ensuring accuracy and adherence to deadlines. Key Achievements:  Spearheaded a filing system overhaul, increasing efficiency by 30%.  Reduced payroll errors by 20% through the implementation of a new validation process.  Enhanced customer satisfaction ratings by refining service protocols.  Implemented a digital records management system, reducing retrieval time by 40%.  Optimized arbitration scheduling, minimizing conflicts and delays.  Strengthened document security protocols, ensuring compliance with legal standards. Human Resource Intern The Open Society Initiative for Eastern Africa – Nairobi | May 2014 – Dec 2014      Schedules interviews and confirms applicant availability Gathers and organizes job applications Maintaining personnel and benefits files. Working with hiring managers and HR to create introductory packages for new hires. Organizing travel and logistical arrangements for staff. Finance Intern The Open Society Initiative for Eastern Africa – Nairobi | January 2014 – April 2024     Oversaw accounts payable and receivable, ensuring timely and accurate financial transactions. Developed and implemented administrative processes to enhance operational efficiency. Managed logistics and scheduling, ensuring smooth coordination of meetings and events. Conducted document management and compliance tracking for internal audits. Achievements:    Streamlined billing procedures, reducing outstanding receivables by 15%. Enhanced vendor communication, leading to improved service delivery and cost savings. Spearheaded the digitization of records, increasing accessibility and security. EDUCATION & CERTIFICATIONS     Bachelor in Business Administration (Human Resource Management Option)- Kenya Methodist University; 2013 – 2015 Associate Member, IHRM 2025 Diploma in Management (Upper Credit)- Kenya Institute of Management; 2010 - 2012 Kenya Certificate of Secondary Education- Oloolua Secondary School; 2004 - 2007 TECHNICAL SKILLS   Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experienced in Accounting Software (QuickBooks, Xero, Sage) REFERENCES Available upon request.   Skilled in HR & Payroll Systems Familiar with CRM & ERP Systems