Robert Matthew Teter

ROBERT TETER 266 Cranesville Road, Terra Alta, WV 26764 - ∙- An accomplished Customer Service Specialist, with experience, in defining and delivering successful customer experiences. Deadline-oriented, customer-focused, accomplished driven, result-oriented, service-driven skill in work at home for the last seven years. EXPERIENCE MAY 2019 – APRIL 2020 PATIENT SERVICES REPRESENTATIVE, TRIWEST HEALTHCARE ALLIANCE Reaches out to health care professionals in the community to coordinate medical appointments and follow-up care needs for Veterans. Providing customer service to Veterans and health care professionals through the course of their health care journey. Followed processes of the Department of Veterans Affairs (VA) program and performed all tasks courteously and professionally. Protected the health care privacy of patients by following HIPAA regulations. Performed other duties as assigned by leadership. JUNE 2015 – APRIL 2019 CUSTOMER SERVICE AGENT, TTEC Worked with several campaigns with TTEC, and I was working in customer service for WW (Weight Watchers), where I assisted customers calling in about their memberships and worked with them to make sure they were on the plan that was right for them. I also worked ARC (American Red Cross), where I spoke with citizens when it came to emergency service and sent information to citizens to help them plan for flooding and other emergencies. MAY 2019 – FEBRUARY 2020 TIER 1 IOS TECHNICAL SUPPORT AGENT, CONDUENT Worked as a Tier 1 Technical support agent, and I assisted customers of iOS devices, like iPhone, iPad, iPod’s, and more. The customer would call for assistance on their tools like recovery of pictures, or files. I also assisted in device and account unlock their accounts and security of their accounts. If not able to the assistant, the customer, I would transfer to a Tier 2 Technical support agent. EDUCATION NOVEMBER 2019 COMPUTER FORENSICS, PENN STATE WORLD CAMPUS Currently enrolled at Penn State World Campus, studies. Digital forensic science on evidence found in computers and digital storage media. JUNE 1985 HIGH SCHOOL, EAST PRESTON SENIOR HIGH SCHOOL Graduate, studied Business classes, typing, and history. SKILLS CUSTOMER SERVICE TECHNICAL SUPPORT CUSTOMER EXPERIENCE KNOWLEDGE OF CUSTOMER SERVICE PRINCIPLES AND PRACTICES