Robert Mark N. Viloria

Robert Mark N. Viloria Skills Email Management Calendar Management Internet Research Data Entry Title Research Messenger Marketing (ManyChat) Social Media Marketing Social Media Management WordPress Management Microsoft Office Google Docs | Sheets Google Analytics Professional Experience xapix, San Francisco, CA, USA Virtual Assistant, 03/2019 to 04/2019 Consolidate, migrate and reorganize the company’s blog content from their old website to their new one using Squarespace. POSITIVE RX LLC, San Diego, CA, USA Virtual Assistant, 08/2018 – 09/2018 Performed various administrative support, particularly in building work flows, create presentations as assigned, performed online research, respond to email queries and sometimes schedule meetings. Authority appraisals, inc., St. Louis City, MO, USA Virtual Assistant - Social Media Specialist, 03/19/2018 to Present Managing the company’s social media profiles and executing the marketing strategy. Responsibilities: Research and develop relevant content topics to reach company’s target customer/audience Create, curate and manage all published content (images, video and written). Design, create and manage promotions and Social ad campaigns Build chatbot (Manychat) to generate leads and market through messenger AMDATEX las PiÑas services inc., Las Piñas City, Philippines Facilities Coordinator, 07/01/2015 to 11/07/2017 To provide an effective front desk service, which includes handling a wide variety of administrative activities in behalf of the department. Responsibilities: Provide a first line of contact for the Facilities and General Services Department for all internal and external customers through email handling and management. Operates and maintain an effective filing system for the department. Records and monitor all costs and expenses for all Facilities budgets. Manage the issuing and cancellation of users in the department’s JTrac system (database management). Fleet management (Manages the company vehicles repair and maintenance, registration and shuttle service) OTHER positions held in the company: Technical Writer, HRD 02/2014 to 07/2015 Creates different types of user documentation. Creates an outline for the product documentation and gathers feedback from the end users. Deciphers different types of information and arrange in a standard format that clearly explains the objective. Assistant Channel Manager, Operations (Lenders Division) 01/2010 to 02/2014 Conceptualize and orchestrate all activities required to deliver a successful project. Interfaces with clients on project related matters (email, messenger, skype and conference calls). Review and monitors department’s goals. Analyze issues and implements counter measures to improve department’s performance. Reviews Billing Report. Title Supervisor | Officer, Operations (Title Service Unit) 01/2004 – 01/2010 Mentoring and Coaching of team members. Examines chain of title primarily for residential properties but sometimes expands into commercial and/or industrial. Performs title examination of complex title orders requiring a high level of title expertise. Create title products based on the interpretation and application of process instructions. Interface with clients on project related matters. Develop and directs incoming projects that will bring value to the organization. Team Leader | Examiner, Operations (Title Service Unit) 03/2003 - 01/2004 Ensures that team members strictly follow operating procedures and work instructions. Examines chain of title primarily for residential properties but sometimes expands into commercial and/or industrial. Performs title examination of complex title orders requiring a high level of title expertise. Abstracts and analyzes records, such as mortgages, liens, judgments, easements, plat and map books, to determine ownership and legal restrictions and to verify legal description of property and completeness of records Interface with clients on project related matters. Information analyst corporation, Makati City, Philippines Tagger, 03/2002 to 01/2003 Accurately and efficiently encodes information in the user application based on received documents and other related or similar references. INNODATA PHILIPPINES, Makati City, Philippines Formatter, Team Lead – 03/2000 to 03/2001 Ensures that the data entry of the team members are being followed and that products meet certain standards of quality. Technology Software | Applications: MS Office (Word, Excel, PowerPoint, Outlook and Visio), Google Drive (Sheets, Docs), Google Analytics, NetrOnline, Hootsuite, Buffer, Canva, MailChimp, Trello, WordPress, Squarespace, Notepad++, Lucidchart, Slack, Time Doctor, Send Out Cards, ManyChat, Chatfuel, Animoto, Lumen5, HTML5 & CSS3. Education | Training SOCIAL MEDIA ACADEMY 4.0 Social Media Marketing Program, Online Training September 2018 – November 2018 become an seo expert LinkedIn, Online Training October 2018 Virtual assistant bootcamp training Virtual Assistant, Online Training October 31, 2017 Ground gurus training center, Ortigas Center, Mandaluyong City, PH Web Development using WordPress and Basic SEO for Beginners October 07, 2017 AMDATEX Las Pinas services inc., Las Piñas City, PH First American Leadership Training I & II February 4 - 6, 2012 AMA COmputer university, Project 8, Quezon City, PH Bachelor of Science in Computer Engineering March 2003