Robert Mageza

CURRICULUM VITAE Names: Robert MAGEZA Address: Gitega sector ,Nyarugenge District; Kigali-Rwanda School: University of Rwanda, College of Arts and Social Sciences/Bachelor’s Degree in Modern Languages Contact: - / - E-Mail:-Status: Married SUMMARY I can assure that I am a Proactive worker with excellent leadership and problem solving skills, communication skills, Team work with ability to adapt myself in any situation. PERSONAL DATA Birth Date: 24th, October, 1986 Citizenship: Rwandese National ID:- EXPERIENCE 1. Customer Care Officer at CHUK ( University Teaching Hospital of Kigali) Kigali, Rwanda --------- July 2018 --Now Collect periodically the claims from customers in the suggestion boxes for analysis Management of all problems related to customers Make a weekly report on claims or complaints from customers Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders of Ethic committee leader. 2. A teacher of languages at Groupe Scolaire Kavumu Musulman Nyanza, Southern province--------- Teaching English and French Preparing lesson plans and scheme of works EDUCATION BACKGROUND-: Bachelor’s Degree at University of Rwanda, Faculty of Arts, Media and Social Sciences SKILLS: • • • • Communication strategies advanced Computer literacy and media software Oral and written communication Working independently or in team • Problem solving skills • Time management skills -: Advanced Diploma in Languages at G.S. ST JOSEPH KABGAYI SKILLS: • Languages communication skills especially in English, Frensh, Kinyarwanda and Kiswahili • Translation skills • Writing skills • Expression skills -: Ordinary Level: Lycee de Muhura-: Primary School at Ecole Primaire de Muhambo COMPUTER SKILLS MS WORD: Excellent MS Excel: Very good MS PowerPoint: Very Good PROFESSIONAL COURSES TAKEN  Initiating and Planning Projects  Managing Project Risks and Changes  Budgeting and scheduling projects  Effective Problem Solving and Decision Making  Service Excellence  Google Data Analytics LANGUAGES PROFICIENCY Language French Speaking Fluent Listening Fluent Writing Fluent Kinyarwanda Excellent Excellent Excellent English Kiswahili Fluent Fluent Fluent Fluent Fluent Fluent REFERENCES Leonard NTWARI NYAGASARE: Senior Customer Care Officer of University Teaching Hospital of Kigali (CHUK) Tel: - Eugene Mukeshimana Pedagogical Monitor at Integrated Polytechnic and Regional Center Tel: - Eng. Jean Pierre Shumbusho Head of Electronics –Electricity Maintenance of Rwanda Revenue Authority Tel; - I hereby certify that the information provided is in conformity with reality. ROBERT MAGEZA