Robert John Chan

ROBERT JOHN A. CHAN MEDICAL APPOINTMENT SCHEDULER- |- SUMMARY Seasoned Medical Appointment Scheduler and Eviction Specialist Administrator with years of experience. TECHNICAL SKILLS Scheduling appointments Managing patient records Addressing patient inquiries Verifying medical insurance Collaborating with healthcare staff Adheres to HIPAA protocols Processing of eviction notices Provides feedback & coaching to Tier 1 customer support agents EXPERIENCE Magellan Solutions Inc. (Anne Arundel Urology Account) August 2024 to Present Coordinates patient visits for consultations, procedures, or tests, while accommodating urgent requests. Updates and maintains accurate patient information in scheduling systems. Provides appointment details, reminders, and instructions for any necessary preparations. Checks insurance coverage and explaining payment procedures when needed. Coordinates schedules with doctors, nurses, and other medical professionals. Adheres to HIPAA regulations and maintaining patient privacy. Foundever (Home River Account) July 2023 to May 2024 Responds to resident’s queries through phone calls, messages and emails. Sends demand notice if needed as part of rental collection to the residents. Follows all the instruction provided by the eviction specialist on the submitted ticket to implement eviction procedures justifiable within the resident’s rights as per the rental agreement Concentrix (Direct TV Account) December 2016 to December 2022 Assists Tier 1 agents in handling customer inquiries and technical concerns. Provides feedback and coaching to assigned agents through MS teams for better call handling procedures and customer support. EDUCATION Monark Foundation Technical Institute – Monark Foundation Technical Institute, Quezon City Heavy Equipment Servicing Technology I June 2004 – March 2006 Certifications & Achievements: TESDA NC II – Heavy Equipment Mechanic (3rd Class) ACEL Licensure Rizal High School – Rizal High School, Pasig City Secondary Education June 2000 – March 2004 ADDITIONAL INFORMATION Languages: English, Filipino Certifications: HIPAA Implementation: Privacy & Security Guide