Robert James Rayfield
24720 Brownleaf Dr.
San Antonio, TX 78264
Phone: C -
E-mail:-QUALIFICATIONS & EXPERIENCE
Experienced Customer Service and Interpersonal Relations
ModSquad (Jan 2022 - Ongoing) Remote
Private Contractor
Content Moderation, Customer Service/Support
Extensive use of Slack messenger
Sun West Mortgage Company (May 2020 - May 2021) Hybrid Remote
Over the Phone Tech Support and Customer Interaction averaging 10 calls daily
Inventory and Asset Management
Maintain Inventory and Condition of apx 2000 laptops, desktops, docking stations, cell phones, printers, desk phones, computer monitors, and any required peripherals
Assess, maintain, and replace when necessarily any of the above equipment for apx 400 employees
Track upcoming new hires for 60 days ahead
Image, Configure, Test, and Quality Check for all inbound and outbound equipment
Extensive use of Google Suite, Dropbox, Hangouts, TeamViewer
TaskUs (Nov 2019 – May 2020) Hybrid Remote
Over the Phone Tech Support and Customer Interaction averaging 20 calls daily
Live Chat Tech Support and Customer Interaction averaging 30 chats daily
Extensive use of Google Hangouts, Oracle Fusion ticketing system
Lowes Market (Oct 2018 – Nov 2019)
Extensive Cashier work
Home Depot Associate (March 2018 – Aug 2018)
Communication and sales with customers
Extensive Cashier work
Target Flexible Fulfillment (Sept 2017 – Dec 2017)
Seasonal employment for Holiday orders
Prepare, pack and ship average of 50 online orders daily
Working knowledge and usage of store’s inventory and infrastructure systems
Academy Sports & Outdoors Logistics Team (April 2016 – August 2017)
Prepare, pack and ship average of 30 online orders daily
Communication and sales with customers
Set and maintain plan-o-grams and store fixtures
Unload trucks and shipments as well as loading trucks for return to vendor or transfers daily
Working knowledge and usage of store’s inventory and infrastructure systems
Sam’s Club Wireless Department (November 2015 – April 2016)
Communication and sales with customers
Walk-in and over the phone technology support
Handled cell phone contracts, starting new and upgrading existing ones on average 10 weekly
Daily inventory of all cellular devices for Sprint, AT&T and Verizon
Cross-trained to assist with general electronics department
Sam’s Club Meat Department (August 2015 – November 2015)
Communication and sales with customers, handling or assisting with 50 sales weekly
Inventory tracking and adjustment
Uncooked food handling, preparation and storage
Both individual consumer and small business sales and interaction
Two years and ten months at RadioShack as Sales Associate (July 2012 – April 2015)
Extensive Cashier work
Communication and sales with customers, averaging $8000 in sales Monthly
Walk-in and over the phone technology support
Handled cell phone contracts, starting new and upgrading existing ones
At times Senior Employee at RadioShack, supervising one to two employees
Created and Received Intra-Company Stock Transfers and Shipments
Participated in numerous detailed extensive store inventories
One year at Raising Cane’s Chicken Fingers as Made-to-order Cook (May 2010 – April 2011)
Communication and sales with customers
Food handling and preparation
Two years at movie theater, both box office ticket sales and concessions
Worked as cashier at both stations
Communication and sales with customers
Food handling and preparation
Certified Repair Technician
Certified through RadioShack “Fix It Here” program October 2014
Trained in repairs for most iPhone models, iPads, iPod 4, Galaxy S series, and Galaxy Notes
Repaired average of 6 phones weekly
Received soldering training starting March 2015, promoted to Level 2 Technician
Leadership Experience
Managerial – Level equivalent responsibilities
Texas A&M Corps of Cadets – Information Management Officer
Boy Scouts of America – Eagle Scout and Senior Patrol Leader
KEY POSITIONS HELD
Proxy Manager February 2015 – April 2015, RadioShack
Had Proxy Manager authority for access to Timecard system
Key Holder, 2013 – 2015, RadioShack
Solely responsible to Store Manager for Opening and Closing Store
Responsible for ensuring administrative and operating functions beginning and end of business day
Entrusted with Keys and Alarm Code to Store
Personally in charge of/responsible for counting money and daily deposit
Certified Repair Technician October 2015 – April 2015
Hardware and Software repairs for most iPhone models, iPads, iPod 4, Galaxy S series, and Galaxy Notes
Responsible for over the phone software and technical support as well as walk-ins
Promoted to the stores only Level 2 Technician March 2015
Information Management Officer
Officer in charge of Outfit computers and digital records in Corps of Cadets at Texas A&M, 2010
EDUCATION and TRAINING
Repair Technician
Ongoing College Degree, English (117 hours completed as of December 2016)
High School Diploma 2006
SPECIAL QUALIFICATIONS & AWARDS
Leadership Training Certificate, Texas A&M Corps of Cadets
Eagle Scout
Employee of the Month, RadioShack April 2014 for the Houston District
Registered Assistant Scoutmaster for Troop 500, Alamo Area Council
Working knowledge of personal computer operating systems and networks (Windows 95-Windows 8)
Proficient in Microsoft Word, Microsoft Excel, Power Point, and Outlook
May 9, 2014
Xavier Hernandez
Store Manager/ District support specialist
Radio Shack store 9228 District- San Pedro
San Antonio, TX. 78216
To whom it may concern;
The following letter is to serve as a letter of recommendation for Robert Rayfield who has worked under my direct supervision for the last 20 months.
Robert Rayfield worked under my direct supervision at the Radio Shack store located at 13440 San Pedro Ave. as a retail store sales associate. During that period, I had great pleasure of developing him from an entry level sales associate to leading sales professional which consistently earned him a top quartile ranking in a district with approximately one hundred associates.
Robert is a highly motivated person that understands exactly what it takes to be successful in sales as he possesses excellent customer service skills coupled with his natural ability to relate to people and building confidence in prospective customers. During my time with Robert under my supervision he also displayed his organizational skills which proved to be invaluable in an industry as chaotic is retail.
Robert is a resourceful, creative, and solution-oriented person. He was frequently able to emerge as a leader and normally coordinated monthly operational duties that included the participation of all associates in the store. Robert has also served as a device repair technician for period of 6 months under our Fix-it program which he was successful at maintaining the minimum level of expectations in multiple metrics.
Personally he is highly intelligent and has excellent communication skills and is very well liked and respected by all his co-workers as well and the leadership group for Radio Shack district 537. Every location Robert has worked at he quickly established great personal relationships with the loyal customer base, which is critical to the success of a specialty retail store like Radio Shack.
In closing, as detailed above, based on my experience working with him I highly recommend Robert Rayfield to you in any capacity as he will quickly prove to be a valuable asset to your team. If you would like to discuss my time with him in greater detail please feel free to contact me at the numbers listed below.
Sincerely,
Xavier Hernandez
Store Manager/ District Support Specialist
Radio Shack District-/-
