Robert Jake M. Basa

Robert Jake Malicdem Basa Address: Unit 8 #4 Main St LCB Place Brgy Sta. Lucia Pasig Contact#: - Email add:- _______________________________________________________________________ JOB OBJECTIVE: To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals. _______________________________________________________________________________ SKILLS/QUALIFICATIONS: Excellent communication skills both oral and written Computer literate and good in office applications such as MS Power point, Excel, Word, etc. MS Dos app Ability to interact effectively with all levels of management and non management team members Trustworthy and Dedicated _______________________________________________________________________________ EMPLOYMENT HISTORY: January 19 2015 – November 2018 Alorica (West) Contact Services Inc. 24/F ExportBank Plaza, Chino Roces Ave. Corner Sen Gil J.Puyat Ave. Makati City Phil Customer Service Representative/Sales Provides inbound quality customer care support which includes: inquiries and complaints on products services and billing-related concerns Performs outbound calls for other miscellaneous, call-out activities Ensures all transactions are handled according to set standards and parameters Make sure to hit all metrics including sales Order Provisioning Manager Complete product order packages Monitor critical dates Conduct product cut over confirmation meetings Pro-actively take steps to work and resolve jeopardies, Contact and engage inter departments/work groups to expedite request January 2013, to January 2014 CallCare Solutions Co. Customer Service Representative: Call people diagnosed with diabetes and offer company’s product Make sure to hit the team’s goal every week _______________________________________________________________________________ EDUCATIONAL BACKGROUND: CollegeBachelor of Science in Computer Technology Bulacan State University - High SchoolDon Eulogio De guzman Memorial National Highschool Calumbaya, La Union - ElementaryMondrian Montessori School Plaridel, Bulacan- _______________________________________________________________________________ PERSONAL INFORMATION: Nickname:Rob Age:28 Date of birthFebruary 04 1991 Place of birth:Quezon City Civil status Single Religion: Roman Catholic Height:5’6’’ Certified true and correct: ____________________ Robert Jake M. Basa