Roberto Garrison
Inside Sales Agent & Lead Management
Alajuela, Alajuela, Costa Rica
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Professional Summary
Results-driven sales professional with 8 years of experience in the BPO industry, specializing in cold calling, lead generation, and appointment setting. Proven ability to build strong client relationships, generate high-quality leads, and consistently exceed sales targets. Adept at communication, persuasion, and customer service across various industries including real estate, digital marketing, and corporate leasing.
Work Experience
Freelance, Self-Employed
Telemarketer (Dec 2019 – Present)
- Developed and executed outbound calling strategies to generate leads and secure appointments.
- Built and maintained relationships with prospective clients.
- Conducted cold calls to gather property and financial details.
Youwager.com
Customer Service Representative (Dec 2017 – Nov 2019) – San José, Costa Rica
- Delivered high-quality customer support in a fast-paced environment.
- Responded to customer inquiries and provided accurate product and service information.
- Collected feedback and implemented process improvements to enhance customer satisfaction.
Roimax S.A
Sales Representative (Jan 2016 – Dec 2017) – Alajuela, Costa Rica
- Applied upselling strategies to increase company revenue.
- Consistently met and exceeded personal and team sales targets.
- Established strong rapport with customers to foster long-term relationships.
Education
MEP – High School Diploma (2005 – 2015)
Key Skills
✔ Cold Calling & Lead Generation
✔ Appointment Setting
✔ Client Relationship Management
✔ Sales Strategy & Target Achievement
✔ Customer Service & Retention
✔ Effective Communication & Persuasion
