Robert Frye

 ROBERT FRYE- • - County Road 8 • Florence, AL 35633 Senior Back End Engineer Expert in providing timely quality IT solutions / service to meet customer needs, corporate goals, and project budgets. Expert in Data Management suites and large scale distributed data management systems. EXECUTIVE SUMMARY Operational Continuance Expert Relational Database Experience Expert in Porting Information to Partner IT Systems Training/Mentoring Automation Systems Design and Development Multiple Collaboration Project Experience Expert in Advanced MS Access and Excel Project Management Infrastructure Design and Development Expert in Developing SOPs designed with Collaboration Systems Technical Support Technology Executive experienced in casino management suites, data management, and network architecture management. Broad range of complementary strengths from tactical execution through communication/presentation to supporting existing automation systems. Expert in aligning technology strategies with operational needs. Reliably delivered cost savings, efficiency improvements, cycle-time reductions, and profitability enhancements through leading-edge methodologies. Developed strategies and applications that coordinated efforts to reach client and client partner casino patrons. Designed and implemented complex networks and database structures using internal and external technologies and resources. Strength in project initiation and planning, negotiating scope with executive management, managing conflict resolution, planning, budgeting, estimating, resource allocation, requirements management, quality assurance, technical review, and execution. Expertise in business development, corporate communications, and involvement in key business initiatives. Proven capacity for developing and implementing strategic systems based on small database systems for business operations. Produced information management systems that enhanced productivity for teams in Software Development, Operations, Telecommunications, Network Engineering, Network Architecture, Technical Support, Help Desk, Production Control, Information Security and Systems Training departments. Extensive database and data warehousing experience using various database platforms, including MS SQL Server and Oracle. Developed and supported multi-functional data driven automation systems for various business and operational needs. 15 years military experience as a Submarine Qualified Officer with a BS in Marine Engineering and practical engineering experience. PROFESSIONAL EXPERIENCE CASINO COMPLIANCE AUTOMATION SYSTEMS TECHNOLOGIESKingsland, GA 2009 - Present Web Based and Hybrid Database Reporting Design & Support Created and supported web based and desktop business intelligence systems. Worked closely with Indian Gaming organizations to bring coherence and understanding to Indian Gaming with multiple casino sites. Created and maintained numerous Dashboard visual graphics. Developed and support distributed relational database systems including API, JSON, and MS SQL Servers. NORWEGIAN CRUISE LINES Miami, FL May 2011 to September 2015 Norwegian Cruise Line is the innovator in cruise travel with a 45-year history of breaking the boundaries of traditional cruising with 13 purpose-built Freestyle Cruising ships Casino Systems Manager Responsible directly to the EVP of Casino Operations for the management and maintenance of 21 Cruise ship Casino Data Management Systems; ensuring maximum communication of business intelligence of casino operations to improve guest satisfaction and increase revenue. Conceived, developed, and implemented multiple data mining and reporting projects using web based technologies and large Db systems networked over satellite based marine communications systems. Liaison between Casino Operations and IT Business Intelligence teams to implement and upgrade data warehousing methodologies. Organized data coming from 7 disparate systems and worked with the SVP of Casino Operations and the Director of Casino Marketing to coordinate outreach to existing casino patrons and to the most valuable of NCL’s land based casino partner patrons. Worked with Aristocrat’s Oasis and Konami’s Synkros, two of the most sophisticated casino management suites available, to identify and track the most valuable cruise/casino patrons and provide accounting and gaming financial trending. Experience sought by colleagues and Executive Management during the implementation of SalesForce.com, SAP, and Quickbase CRM solutions. NCL Employee of the year for 2013, Most Innovative award. ARISTOCRAT TECHNOLOGIES, INC.Las Vegas, NV - Premium supplier of groundbreaking technologies and services to the international gaming industry, in the U.S. and world-wide, with 45,000 employees and revenues of $500M+. WEB BASED DATABASE DESIGN & SUPPORT Contract position - Created and supported web based collaboration software that coordinated and provided installation project manager data for the use of executive decision makers. Collaborated with 100+ Aristocrat colleagues throughout the U.S. and abroad in developing and supporting web based applications for the use of field personnel. Project Manager - Managed OASIS Software System installation and upgrade projects for a number of casinos across the country and overseas. Created and supported database applications designed to coordinate Project Team resources and display data from projects, in a dashboard format, for the use of executive management. Trained new team members, scheduled resources, managed customer relationships and projects, and provided technical support for complex, advanced software systems in widely varying enterprise system environments. Projects typically required 8 to 12 weeks, 6 to 10 team members, 1 to 2 weeks of on-site work, and had budgets of up to $3.2M. BLACK BART CASINOWillits, CA - A 5000 sq. ft. casino owned by the Sherwood Valley Rancheria Indians, with 220 gaming machines and $17M in annual revenue. IT DIRECTOR - Served as the entire IT department, developing, testing, and implementing a casino floor software management system designed to increase revenues. Served as Technical Project Manager for the complete upgrade and replacement of existing Casino IT system infrastructure, including SQL server clusters, MS Access mini-applications, Intranet/Internet based data systems, and Aristocrat OASIS online gaming accounting system applications. Directed/oversaw training, procurement, budgets, and operation of the gaming floor network. Reported directly to the General Manager for all IT related operations. Responsible to the Tribal Chief for all tribal IT operations. Brothers Computer SolutionsFernandina Beach, FL - A computer service company offering custom IT solutions, equipment, and training to residential and business customers. Annual revenues: $2.4M; staff of seven. CEO, President, IT CONSULTANT Established and grew a PC repair shop into the provider of principal IT support for 30 businesses and 2600 residential customers. Performed CTO and executive IT management services for a wide variety of small to medium sized businesses including insurance agencies, medical research firms, truck fleet management corporations, golf courses, resort management, independent hotels, physicians, lawyers, and retail outlets. Trained and directed staff in supporting a wide range of businesses IT needs. Prior: U.S. Navy Nuclear Engineer & Power Plant Manager, Maintenance Organization Project Manager Technical Director of IT Systems for Submarine Group Operations Provided broad-ranging IT leadership on nuclear-powered submarines. Managed highly motivated and dedicated individuals in support of maintenance information management software and hardware and security protocols, developing and supporting technical data gathering software for Navy on operational submarine equipment used at sea. Trained and directed up to 22 technicians serving a fleet of submarines valued at in excess of $5B each. Performed numerous IT system migrations and upgrades. Managed/operated naval power plants and missile launching systems while at sea. Managed budgets of up to $1.4M. EDUCATION & CREDENTIALS Qualified Naval Nuclear Power Engineer – Masters Level Equivalent Certification Certified Naval Nuclear Power Operations Instructor BS, Marine Engineering – U.S. Naval Academy, Annapolis, Maryland Advanced Naval Qualifications in Submarine Warfare Merchant Marine Credentials (MMC) – Required for employment on US Flagged ships