Robert Emmanuel Deauna

ROBERT DEAUNA WORK EXPERIENCE ADP LLC Alabang, Muntinlupa City, PH October 2019–August 2020 Customer Service Representative Responsible for managing mid-market businesses on the west coast and ensuring quality to clients.  Promptly respond to customer inquiries via phone and email.  Efficiently troubleshoot and guide clients in working with Workforcenow.  Recommend upgrades to their Workforcenow that will enable them to efficiently manage their payroll needs.  Make the lives of HR Managers easier by simplifying or showing them shortcuts in using Workforcenow to its full potential. US Autoparts LLC Mandaluyong Mandaluyong City, PH August 2016–September 2019 PROFILE Client Services | Customer Relationship Engagement and Sales A lifelong servant to the craft of customer service and sales. Winning strong relationships with customers for the business. Resilient to pressure, adaptive to an ever-changing role. Efficient team player who’s always ready to share best practices for the growth of the team. CONTACT PHONE: - /- UPWORK: https://www.upwork.com/freelancers/~ 0149e95e202183c501 EMAIL:-- KNOWS / LEARNING -CANVA -Fresh desk -Zendesk -Web research -Data Entry -Email Management -Script revision -Proofreading / Edit Sales Representative Involved in selling automotive aftermarket parts in an E-Commerce platform  Able to master the process within 3 months of employment  Able to give more than the 25% sales conversion requirement  Worked hand in hand with the Customer Service department and straightened out after-sales concerns.  Effectively managed approximately 50 incoming calls daily.  Efficiently reduced overall company returns by ensuring exact parts were ordered. Jo’s Kitchen San Pedro City, PH January 2014 – July 2019 Assistant Manager Worked in unison with a family member who owns the business in my free time.  Supervised 5 other employees of the establishment  Maintained open communication and relationship with subordinates while ensuring a fun productive environment  Efficiently handled computations of employee pay hours and maintain records of company expenditures and wins/loss targeting areas of improvement. EDUCATION STI College Bachelor of Science in Hotel and Restaurant Management -