Robert Angeles Lawas

Dynamic Customer Experience Specialist with over 10 years of expertise in enhancing customer satisfaction and operational efficiency. Proven ability to respond to inquiries across various channels while resolving complaints and driving process improvements. Skilled in collaborating with cross-functional teams to deliver customer-driven enhancements and maintain strong relationships. Committed to fostering a positive customer experience through informed engagement and follow-up, ensuring consistent service quality and adherence to company policies. Ready to leverage extensive experience to elevate customer service functions in a new role.