Robby Garais

­­­ Robby P. Garais OBJECTIVE: Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment. WORK EXPERIENCE Homebased Customer Service Repsentative (March 2015 – October 2019) Webseeds Inc. (Ontario Canada) • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Homebased Customer Service Repsentative (October 2018 – December 2018) Peak Support (United States) • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Homebased Service Desk Technician ( August 2014 – January 2015 ) Cybernut Solutions ( Dallas Texas USA ) • Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. Virtual Assistant / Copywriter ( July – August 2014 ) Diigy Marketing ( Melbourne Australia ) • To deliver the words and verbal content that accompanies the visual elements.  Responsible for generating the words, slogans and audio scripts that accompany advertising visuals. Customer Support Representative Elance oDesk/Admin Assistant (February 2013 – July 2014) Topdata Global IT Solutions (Brgy. Salapungan Angeles City) • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner. Quality Analyst / Collections Specialist (July 2008 - July 2011) Capital One Bank UK Iqor Philippines (Clark Freeport Zone, Clark Field Pampanga) • Improve company performance through enhanced quality standards; deploying strong, long term QA integration strategies. • Reviewing open accounts for collection efforts and resolving client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates. EDUCATIONAL BACKGROUND 2004 - 2005 St. Paul University Surigao Surigao City Degree: Bachelor of Science in Business Administration 2000 – 2001 Mabalacat City National High School Dau, Mabalacat City Pampanga 1995 – 1996 Dau Central Elementary School Dau, Mabalacat City Pampanga