Robby Garais

­­­ Robby P. Garais E-mail:- OBJECTIVE: Seeking long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment. WORK EXPERIENCE Part time Audio/Podcast Editor (August 2019-up to present) EtailUp Ltd. (London UK) • Creates the soundtrack by cutting and synchronizing to the picture, sound elements, such as production wild tracks, dialogue tracks, library material and foley in analog or digital form and presents these to the re-recording mixer for final sound balance. Customer Service Repsentative / Admin Assistant (March 2015–September 2020) Webseeds Inc. (Ontario Canada) • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Also deals with recruitment and providing information concerning compensation and benefits the company offers. Service Desk Technician (August 2014 – January 2015) Cybernut Solutions (Dallas Texas USA) • Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. Virtual Assistant / Copywriter (July – August 2014) Diigy Marketing (Melbourne Australia) • To deliver the words and verbal content that accompanies the visual elements.  Responsible for generating the words, slogans and audio scripts that accompany advertising visuals. Customer Support Representative (February 2013 – July 2014) Topdata Global IT Solutions (Brgy. Salapungan Angeles City) • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner. Quality Analyst / Collections Specialist (July 2008 - July 2011) Capital One Bank UK Iqor Philippines (Clark Freeport Zone, Clark Field Pampanga) • Improve company performance through enhanced quality standards; deploying strong, long term QA integration strategies. • Reviewing open accounts for collection efforts and resolving client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates.