Robbie Medeiros

Robert Medeiros UX DESIGN - linkedIn.com/in/robbiem-design EXPERIENCE SKILLS IST Support Analyst | University of Alberta Storytelling JAN 2014 – APR 2018, EDMONTON, AB Leadership Proudest Moments • • Through relationship building within the faculty, went from most junior technician at the Faculty of Extension to a trusted partner with the associate dean. Led changes to a delivery process on site that had been in place for years, improving delivery times for needed tech and decreased ‘busy work’. Additional time could then be spent with clients. Specialist | The Apple Store Business Process Mapping Planning Meeting Facilitation Sketch HTML CSS InVision ASL (conversational) JUL 2013 – JAN 2014, EDMONTON, AB • • Guided visitors to the store through their product ecosystem journey using storytelling and needs assessment skills. Diagnosed device issues on the spot through troubleshooting, with hand off to Genius Bar if necessary. Advisor | Office of the Registrar, University of Alberta MAY 2012 – MAR 2013, EDMONTON, AB • • • Advised international students applying to the University using analytical reasoning to drill down to student goals. Used attention to detail to correct incomplete applications and weed out fraudulent documents. Re-evaluate workload daily using a variety of criteria to maximize efficiency. Skilled at the 80/20 mindset. (80% of tasks actually yield 20% of ‘payoff’ and vice versa. Find that important 20% and do it first. If you have to reassess on the fly, you’re already tackling the higher value targets). EDUCATION BrainStation | Certificate, Product Management (in progress) MAR 2019, TORONTO, ON BrainStation | Diploma, User Experience Design DEC 2019, TORONTO, ON Recipient of $3000 merit-based entry scholarship Canaglobe TESL Centre | Diploma in Teaching English to Speakers of Other Languages DEC, 2009, VANCOUVER, BC 4.0 Standing PROFILE I believe the most important problems are solved by focusing on the human elements. I would love to apply my skills in the areas of research, user testing, quality assessment, and creative ideation to solve these important problems through the lens of Product Management.