Roberto Buenafe
Pasig City, Philippines | L: linkedin.com/in/robbuenafe/ | E:-
Summary
Organized and proactive professional with strong experience in administrative support, project
coordination, and communication. Proven ability to manage schedules, streamline processes, and
support teams effectively in fast-paced environments. Proficient with Microsoft Office, Google
Workspace, and various collaboration tools, thriving in remote settings and dedicated to ensuring
smooth daily operations.
Experience
Administrative Assistant to Project Manager — Teachable
April 2023 - Present
● Effectively managed tasks and deadlines, ensuring team members stay on track and
well-coordinated.
● Designed and implemented eye-catching digital banners and pop-ups, enhancing user
experience, and driving acquisition & conversion rates.
● Handled diverse administrative responsibilities, streamlining processes to improve team
productivity.
Customer Support Specialist — ClickUp
February 2023 - April 2023
● Provide exceptional Customer Support for ClickUp users, promptly addressing inquiries and
resolving issues to ensure a seamless experience.
● Utilize in-depth product knowledge to guide users through ClickUp features, maximizing their
understanding and utilization of the platform.
● Collaborate closely with internal teams to identify areas for improvement, continuously
enhancing customer satisfaction and overall service quality.
Project Manager — The O Agency
November 2022 - February 2023
● Coordinated event logistics and planning for community-focused events, working with
cross-functional teams to ensure timely execution within budget.
● Communicated effectively with clients to understand needs and provide recommendations on
logistics and planning.
● Developed detailed project schedules, managed timelines, and tracked progress to ensure
successful delivery.
Project Coordinator — Finances Demystified
June 2021 - November 2022
● Led project coordination across teams, ensuring alignment with stakeholder goals and
deadlines.
● Developed project plans and schedules, identified potential issues, and managed budgets
effectively.
● Maintained clear communication with clients, providing regular status updates to ensure
satisfaction.
Training Facilitator — Concentrix (The Spotify Project @Concentrix)
November 2019 - October 2021
● Conducted training sessions on customer support processes, procedures, and tools to ensure
high-quality service for Spotify users.
● Developed training materials, including presentations, manuals, and online resources, to ensure
that all agents had access to the latest information and tools.
● Analyzed training results and identified opportunities for improvement, and collaborated with
management to implement process and training enhancements to drive operational efficiencies
and deliver high-quality support.
Customer Support Specialist — Concentrix (The Spotify Project @Concentrix)
November 2018 - November 2019
● Responded to customer inquiries through various channels including email and chat in a
timely and accurate manner
● Used company systems to log customer interactions and track issue resolution, keeping digital
files organized.
● Achieved and exceeded performance metrics such as customer satisfaction, first call resolution,
and handle time.
Administrative Assistant — Pasig City General Hospital - OPD Records
April 2012 - June 2012
● Managed the organization and retrieval of patient records and other key documents efficiently.
● Assisted in managing office flow, ensuring a smooth experience for patients and visitors.
● Provided administrative support to various departments as needed, including answering
phones, responding to emails, and filing paperwork.
Education
Bachelor of Science in Statistics — Rizal Technological University, Philippines
June 2014 - March 2018
● Analyzing and interpreting data using statistical methods and software
● Understanding probability theory and its applications in various fields
● Designing and conducting experiments to collect and analyze data to make informed decisions
Skills
Google Suite | Microsoft Office | Jira | ClickUp | Airtable | Asana | Pendo | OptinMonster | Chargebee |
Coupa | Braze | Webflow | Six Sigma Methodology
Certificates & Awards
Certified Six Sigma White Belt
