Roann Rose Cruz

 ROANN ROSE GARCIA CRUZ Lot 3 Block 27 Marilao Grand Villas, Loma de Gato, Marilao, Bulacan-- Objective: To be able to work on a progressive organization where I can use my education, skills, abilities and experience in an executive capacity and can effectively contribute to operations in any capacity that best matches my skills and experiences. Work Experience: WELLS FARGO BANK – ENTERPRISE GLOBAL SERVICE CENTER Loan Documentation Specialist II: (March 2015-Present) Procuring and reviewing Final Documents: Title Policy, Subordination Agreement, Release of Mortgage ad Deed of Trust JP MORGAN CHASE BANK- PHILIPPINE GLOBAL SERVICE CENTER Foreclosure Quality Analyst: (October 2013-February 2015) Performing quality control review of specific foreclosure documents to ensure compliance with company procedures. Ensuring that documents that fail the quality control review are returned to the affiant for correction. Working primarily with the other Quality Analysts to ensure all quality control files received are processed within appropriate notarization as required. Reviewing specific foreclosure documents to ensure affiant is accurately prepared certified and has required the appropriate notarization as required. Communication Data Quality Analyst: (October-) Reviews mortgage loan document done by the Senior Funding Analyst for accuracy; validating compliance requirements are being met. Communicates with the Correspondents in case loan documents are incomplete or invalid. Senior Funding Analyst: (July 2011- October 2012) Ensures all required documents are present prior to funding the loan. Prepares the loan for purchasing and boarding. SM RETAIL INCORPORATED (SM GROUP OF COMPANIES) Business Center Operations Assistant (Corporate Head Office): (March 2011- July 2011) Handling bills payment transaction of all SM Branches across the country. Solving all misposted, unposted, and uncaptured payments. Coordinating with all Customer Service Managers and Billers (i.e. Utilities Company, Insurance Companies, and Telecommunications Companies) in order for the necessary adjustments to be made. SITEL PHILIPPINES: Mentor: (January 2010 – February 2011) Solve complex service problems to meet critical deadlines, ensuring safe operations, customer satisfaction and repeat business. Assist customer service representatives with their pertinent questions about clients' billing, technical and general inquiries. Ensure that customer service representatives' will provide excellent customer service to the clients. Taking supervisor's call and other escalation. Customer Service Representative: (May 2007 – December 2009) Taking inbound calls. Answering general billing inquiry and provides basic technical troubleshooting steps. Reminding customers about their next billing due and informing them about their billing prorates. Converting service calls to sales calls, ensuring customer satisfaction and repeat business Departmental Student Council Officer: Junior Financial Executives, Department of Banking and Finance, PUP Sta. Mesa, Manila. March 2006 – February 2007 - Executive Secretary June 2005 – February 2006 -Assistant Secretary Educational Attainment: Tertiary Polytechnic University of the Philippines- Mabini Campus, Sta. Mesa, Manila Bachelor of Banking and Finance Profile: Experience and capable of working in a diverse work force Detail oriented, flexible and adaptable Can work with a very minimal supervision Successful working with people from multiple cultures Skills in performance management Great command in English language, can relate with customers and be able to provide an outstanding customer service. Personal Information: Date of Birth:November 24, 1985 Age:31 yrs old Sex:Female Civil Status:Single Citizenship:Filipino Religion:Born Again Christian Height:5’3” Weight:150 lbs.