Roalfred Nazareth M. Abelar

Roalfred Nazareth Abelar (- ·-Dasmariñas City, Cavite PH 4114 VIRTUAL ASSISTANT | ADMIN SUPPORT | CUSTOMER SERVICE Versatile and tech-savvy Virtual Assistant with 4+ years of experience providing remote support to businesses in e-commerce, administration, and customer service. Highly skilled in data entry, email management, scheduling, and social media coordination. Proficient in using tools such as Google Workspace, Canva, monday.com, and CRM platforms. Organized, proactive, and capable of handling multiple projects while delivering high-quality results with minimal supervision. CORE SKILLS       Admin Support & Calendar Management Email Handling & Inbox Management Customer Support (Email, Chat) Social Media Scheduling & Content Updates Product Research & Listing Management Data Entry & File Organization     Online Research & Documentation Basic Graphic Design (Canva, Photoshop) Team Coordination & Task Tracking E-commerce Tools: Amazon Seller Central, eBay PROFESSIONAL EXPERIENCE Darwoods Trading (Amazon Seller) – Remote Product Sourcing Analyst / Virtual Assistant      Provided full-time virtual support for Amazon store operations, including admin, sourcing, and communications. Managed and updated inventory data, tracked low-stock products, and flagged discrepancies using Google Sheets. Conducted profitable product research using Amazon Seller tools, Keepa, and manual search methods. Coordinated with suppliers and team members regarding invoices, pricing, and shipment timelines. Scheduled and organized weekly task calendars using Google Calendar and maintained digital records of purchases, costs, and supplier agreements with attention to accuracy. The Recon Group - Remote Data Entry Clerk / Web Researcher      Aug 2020 – Aug 2022 Jun 2018 – May 2020 Performed accurate and fast data entry for hundreds of product listings and spreadsheet templates. Conducted in-depth product and competitor research via Google and supplier sites. Edited and standardized product images using Adobe Photoshop to meet listing requirements. Maintained internal documentation for research procedures, image workflows, and file versioning. Collaborated remotely with other researchers to meet deadlines and ensure consistency in entries. TaskUs Inc. – Wish.com & 17Hats Email & Chat Support Representative      Handled large volumes of email and chat inquiries from global customers on orders, refunds, and account access. Resolved product-related concerns and assisted users with order tracking and platform navigation. Created and maintained support tickets using Zendesk, tracking customer issues and escalation paths. De-escalated difficult situations with clear, empathetic communication while ensuring resolution satisfaction. Documented feedback, bugs, and feature requests from users for internal review and improvement. iQor Philippines – MetroPCS Customer Service Representative    Aug 2016 – Feb 2018 Oct 2014 – Mar 2015 Provided real-time phone support for sensitive concerns such as billing errors, account security, and technical service disruptions. Followed call handling scripts and escalation procedures with high attention to compliance and customer satisfaction. Demonstrated a calm and service-focused demeanor when dealing with distressed or upset clients. EDUCATIONAL BACKGROUND Philippine Normal University – Manila Bachelor of Science in Mathematics for Teachers  2011 Recipient of the PNUAT Scholarship Program ADDITIONAL NOTES     Proficient in managing schedules and tasks using Google Calendar and monday.com Comfortable handling confidential and sensitive information in compliance with data privacy standards Strong ability to manage multiple requests, appointments, and client follow-ups remotely Reliable internet connection, computer setup, and readiness to work full-time in a remote or hybrid setup