Roaa Ahmed Hashem Ahmed

ROAA AHMED- - Cairo, Egypt Summary Customer-focused law graduate with hands-on experience in service roles and a passion for helping people. Skilled in resolving issues with empathy, clear communication, and professionalism. Committed to delivering positive customer experiences and building lasting relationships. Work Experience CUSTOMER SERVICE REPRESENTATIVE Arch Space Cairo, Egypt 2023 - 2024 Handled client inquiries and complaints with professionalism, ensuring timely and satisfactory resolutions Managed appointment scheduling and followed up on project timelines to maintain smooth operations Suggested workflow improvements, resulting in a 15% reduction in client wait times Maintained clear and empathetic communication, fostering trust and positive client relationships Earned consistent praise from clients for professionalism, clarity, and attentive service Education Languages English Legal Studies Program English C1 - Advanced Arabic Native Helwan University Cairo, Egypt 2025 Specialized in legal systems and international law Strong legal writing and analytical skills Language of instruction: English Certifications Google UX Design Professional Certificate, Google Career Certificates - 2023 Skills Excellent verbal and written communication Adaptability and learning agility Empathy and active listening Google Workspace (Docs, Sheets, Slides) Problem-solving and decision-making Microsoft Office (Word, Excel, PowerPoint) Attention to detail Customer service Teamwork and collaboration Communication skills