RO ANN DIONGSON
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Cebu City, Cebu Philippines 6000
https://www.linkedin.com/in/roann-diongson-/
Objective
To venture my knowledge and experience with purpose and to be a good example in utilizing my skills
and integrity in the company that suited my interpersonal skills and intellectual being.Adapt at utilizing
computer productivity software maintaining high levels of customer service and being adaptable to a
given situation..
Professional Skills
Technical Skills
Communication
Microsoft Office
Data Insight
Building Relationships
Time Management
Customer Relations
CRM
HTML
System Tools
Excel Sheet
Report Preparation
Sales Expertise
Order Fulfillment
Professional Telephone Demeanor
WORK HISTORY
Fast Food Cashier | Cebu City , Cebu Philippines |-
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Monitored self-checkout systems / dine ins and provided help in resolving complex problems.
Greeted more over 200 customers per day and communicated effectively to obtain accurate orders.
Assisted counter staff in packing ready orders and distributing to customers
Packaged and labeled products and orders for to-go counter and drive-through window.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start .
Inside Sales Associate / CSR |Omniglobe incs, | Eastwood Cubao ,Manila Philippines |-
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I assisted customer who wanted to upgrade their service for TV, internet, phone.
Actively listened to customers’ concern or request confirming full understanding before addressing concerns.
Maintained energy and enthusiasm in fast-paced environment.
Maintained sales target monthly
Resolved conflicts and negotiated mutually beneficial agreement between parties.
Sales Associate, | The Results Company | Qplaza Manila, Philippines |-
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Outsource radio satellite for car programming music’s offer promotional rate subscription.
Engaged with Customer to build Rapport and loyalty.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Increased sales by offering advice on purchases and promoting additional products.
Office Manager / VA (REMOTELY) | Change3 Company |California USA|-
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Took inbound sales queries and follow up payments and update database
Handled Customer Service call inquiries about web software from customers all over the world.
Update payment of customer for the website and wired transferred it directly to bank account.
On-boarded new temps by entering new clients information into the system
Used critical thinking to break down problems, evaluate solutions and make decisions.
2
Marketing Assistant (REMOTELY) | VYC REALTY LLC | California USA | 2018
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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Created plans and communicated deadlines to complete projects on time.
Took outbound sales calls to offer help in modifying the loan and help clients foreclose properties sell in the market.
Set appointment date for inshore representative to meet up clients to process docs as well.
Update information and docs in our database.
Outbound Telemarketer (Remotely) | Home Buying Central LLC | Memphis TN |-
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Took outbound calls and offer help for homeowners in selling their property in the market for cash.
Set appointment date for the acquisition team to call and explain the process on how it be applied.
Actively listened to customer’s requests, confirming full understanding before addressing concerns.
Managed team of cold callers, overseeing hiring, training and professional growth of employees.
Conduct research, gathered information from multiple sources and update info to our database.
Cold Caller for Real Estate (REMOTELY) | DNT Home Buyers LLC | New Jersey USA |-
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Took calls and ask home-owners property info to offer cash offer of their houses.
Set appointment date/ forward info to acquisition team to run the numbers and provide Cash offers.
Carried out day to day duties accurately and efficiently.
Proved successful working withing tight deadlines and fast-paced atmosphere.
Identified issues, analyzed information and provided solutions to the problems.
Medical Account Sales Manager (REMOTELY)| COULMED PRODUCTS | NJ USA |-
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Work as Independent Contractor as Inside sales associate.
Manage to call Hospitals Surgeons for the small equipment's in the Operating Room.
Manage to send Catalogs , update our CRM for the leads and possible purchase orders.
Manage to send emails and follow ups of the requested Quotes for the pricing for the Items.
Forward Purchase Orders to the Operation team.
Learned New skills and applied to daily tasks to improve efficiency and productivity.
Customer Service Associate (REMOTELY) | Customerforlife.corp | ON Canada | Feb 2023
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Took inbound and outbound calls to assist customers for inquiries or request to book service appoint.
Manage internal emails to communicate with service advisor or managers for the service appoint.
Provide solutions proactively regarding their concerns or issue with the cars.
Calling customer for Service satisfaction survey.
Manage to send emails and follow ups of the requested Quotes for the pricing for the the parts or services..
Learned New skills and applied to daily tasks to improve efficiency and productivity
Education
Bachelor of Science in Marketing Management
University of Cebu (Main Campus),Cebu City, Cebu Philippines, June/2019 – March/2020
⚫ Professional development completed in Expanded Tertiary Equivalency and Accreditation Program
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Continue education in Marketing Management
Abellana National High School
Cebu City , Cebu Philippines, June/2009-March/2010
⚫ Elected Captain of Volleyball Girls for 2 years dated-
⚫ Awarded as MVP year 2008 for City School Olympics
⚫ Received Scholarship as Volleyball Athlete
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Graduated with Honor for Special Program of Sports Curriculum
City Central Elementary School
Cebu City, Cebu Philippines, June/2005 -March /2006
⚫ Elected Captain of Volleyball Team
⚫ Received Scholarship for Sports
