Rizza Redubla

Rizza Redubla CUSTOMER EXPERIENCE REPRESENTATIVE With a strong background in customer service, I am dedicated to providing exceptional support by actively listening to customer concerns and resolving issues with both empathy and efficiency. I also have experience as an Appointment Setter in a B2B environment, where I helped manage client schedules and cultivated lasting professional relationships. In addition, I have a solid foundation in social media management, creating engaging content that resonates with communities and strengthens brand presence. My skill set extends to communication, problem-solving, and fostering meaningful connections both online and offline. Additionally, I have training as a Virtual Assistant and am familiar with tools like GoHighLevel, which helps streamline workflows and improve client engagement. I'm committed to leveraging these skills to contribute to a smooth and efficient work process. EDUCATION Eastern Visayas State University- Burauen,Leyte Bachelor of Science in Information Technology CONTACT SKILL *SOFT SKILLS: Communication Skills Digital Literacy Time Management Problem Solving Computer Skills Analytical Skills Adaptable Detailed oriented TOOLS I’M PROFICEINT/FAMILIAR WITH: Shopify Canva Trello Vixidial Slack OpenPhone GoHighLevel i3 Zillow Aws CareConnects Genesys Citrix Xcelys Wipro Guru -/--www.linkedin.com/in/rizza-redubla-a-a Tanza, Cavite, Philippines CERTIFICATES Top Tier Social Media Management Masterclass October 2024 Top Tier Virtual Assistant Masterclass November 2024 Top Tier. GoHigh Level  January 2025 *SERVICE OFFERED: Customer Service Support Follow-up & Appointment Confirmation Inbound & Outbound Calls Content Editing (Editing photos and videos for social media or marketing materials) Social Media Management (SMM) Cold emailing or calling Appointment Scheduling & Coordination Data Entry & Administrative Support Email & Calendar Management Client Follow-ups & Confirmation Scheduler Coordinator Guru Salesforce Quest Portal Ring Central Tawk.to Notion EXPERIENCE Teleperformance (Dec.2021-Dec.2024) Customer Service Representative Healthcare Account *Junior Varsity( Billing Department) Dec.2021-June 2022 Handling inquiries from patients regarding their billing statements, payment schedules, and any discrepancies. Regularly sending patient bills and statements for outstanding balances. Once payments are received from insurance providers or patients, your role might involve posting those payments to the appropriate patient accounts and ensuring the payment is correctly applied. Setting up payment plans with patients who cannot pay their bills in full. *Varsity (Pharmacy Department)* June 2022-Aug. 2022 One of your primary duties would involve dispensing medications based on physician prescriptions. This includes verifying the dosage, drug interactions, and appropriateness for the patient’s condition. Ensuring that the pharmacy follows all federal, state, and local regulations, including FDA guidelines, DEA regulations for controlled substances, and HIPAA for patient confidentiality. Certain medications require prior authorization from insurance companies. You might assist in submitting the necessary paperwork or communicating with insurance representatives to get approval for these drugs. *MET ( Account Supervisor)* Aug. 2022-Dec. 2024 Play a pivotal role in managing complex, highpriority cases within the healthcare system. Responsible for resolving escalated issues, ensuring compliance with regulations, leading your team, and making data-driven decisions to improve processes. Maintaining customer satisfaction, improving internal operations, and ensuring that patient care and billing practices remain efficient, accurate, and compliant. Addressing escalations, you help protect the organization's reputation and enhance the overall patient experience. Maximum Sustained Performance January 2025-July 2025 Customer Support Admin Helped patients understand their treatment plans and answered questions with care and clarity Kept medical and treatment records organized, accurate, and confidential Shared important updates like test results, follow-up steps, and appointment reminders Listened to patient concerns and made sure they felt supported and heard Worked closely with different departments to make sure everything ran smoothly Handled day-to-day communication to keep patients informed and at ease Contributed to a welcoming and professional environment by solving issues quickly and kindly Bella Bella (Dec.2024-March2025) Appointment Setter (B2B) Reaching out to clients and customers to schedule and confirm appointments based on their availability. Keeping track of calendars to make sure appointments are well-organized and there are no conflicts. Communicating with clients through phone calls or emails to set up and reschedule meetings. Updating appointment records and client information in the system to keep everything accurate and up-todate. Responding to inquiries and providing details about appointments or services. Working closely with sales or other teams to ensure appointments run smoothly and everyone is on the same page. Following up with clients who missed or rescheduled appointments to keep the schedule on track and maintain good relationships. Ensuring a positive client experience by offering helpful and friendly support throughout the appointment process.