Rizza Paula Cacanindin

RIZZA PAULA CRUZ CACANINDIN OBJECTIVE To be a part of an organization wherein she can utilize the proficient knowledge and skills she has acquired throughout her career; to be in a sphere of a corporation, which could provide a place where she can sharpen, grow, and expand more the abilities, talents, and knowledge she now has. WORK EXPERIENCE AMERICAN LENDING FINANCE JULY 2021-APR 2024 Work from home Collections Agent • Promotes great customer service via inbound and outbound calls. • Encourages and educates customers to bring their accounts current and resolve customer concerns prior to escalation. • Account maintenance, skip tracing and sending requests to repossess vehicles of severely past due accounts. • Processes payments via debit/credit card and deletion of the same that are no longer valid. • Posting of payments received via Money Gram into the company’s CRM. • Locating loaned vehicles via an installed device for tracking purposes. Supporting additional customer service requests. COREASSIST/CRESTCORE REALTY APRIL 2019-JUNE 2021 Work from Home Lead Portfolio Specialist (Team Lead) • Directly reports to district portfolio manager. • Assists in doing final interviews and provides the complete training of newbies from day 1 to onboarding. • Tracks team’s leave credits, attendance, overtime, appraisal and payroll. • • Prepares and submits weekly and monthly team's reports and scorecard. Manages a team of 3 members to oversee management of maintenance requests, owner and tenant communication and inter - departmental assistance. • Provides the team member's coaching, quality assurance and improvement. • Inbound, outbound, SMS and emailing residents and owners for issues/concerns assistance. • Manages portfolios of owners and work orders requests of residents. • Communicates with contractors to dispatch maintenance requests and follow-ups. • Assists other departments in scheduling appointments with residents for any kind of inspection. • Assists in creating SOPs ensuring team's accuracy and productivity. • Audits work order requests and owner's feedback. Prepares weekly meeting agenda and roll out. • Presents new ideas and recommendation to improve processes and procedures used by the team. Leasing Remote Team Member • Daily leads management; inbound and outbound calls to leads, prospects and applicants to assist in turning properties from vacant to occupied and follow-ups. • Collates documents needed for the review of their application. • Viewing schedules and reschedules. • Daily website property listings check. • Tenant portal activation. • Manages marketing materials from requesting marketing photos, putting up yard signs, installation of key boxes and general inspection prior to publishing up to publication of properties to company’s website and other social media/property platforms. • Viewing feedback; keeping properties in excellent condition and making sure property issues are addressed in a timely manner. • Rent Analysis; to help owners assess the rental potential of a new and current property. • CRM management; ensures information are always accurate and updated. • Audits of properties such as draft leases, move-ins, screened applicants, pending applications, property and leasing status and weekly business reviews are submitted in a timely manner. SYNCHRONY GLOBAL SERVICES PHILIPPINES INC. FORMERLY: GE CAPITAL RETAIL FINANCE GLOBAL SERVICES INC. SEPTEMBER 2013-FEBRUARY 2018 Ayala Center, Cebu Customer Service Manager • Handles a minimum of 15-20 agents to do ensure quality service from each person. • Helping to build good customer relations and resolve conflicts, complaints and queries • Managing a team to conduct training and development • Arranging promotional events • Complete annual appraisal and coaching sessions to help improve productivity • Achieves customer service objectives by contributing strategic plans and reviews; preparing and completing actions plans • In charge of implementing production, productivity, quality and customer service standards • Identifies customer service trends; determines system improvements and implementing change. Customer Service Representative • First point of contact for all general inquiries for Sam’s Club and Walmart. • In charge of aiding customer’s billing statement, payments, call and credit transfers, online inquiries and application details. • Cross-skilled to Lowe’s to provide additional support to the portfolio as their first point of contact. FIRST ADVANTAGE OCTOBER 2012-FEBRUARY 2013 Alabang, Muntinlupa Client Services Representative • In charge of providing information to clients such as results, status and requirements of the background and/or drug checks done on an applicant of their company and vice versa. • Help clients on their online profile to help them navigate on the system and log in to the database as well. • Provide support to applicants who cannot go through the hiring process on the web. • First point of contact to people who wishes to be transferred to a specific person or department. SUTHERLAND GLOBAL SERVICES MARCH 2012-SEPTEMBER 2012 Carmona, Cavite Consultant • First point of contact to provide customer care for billing concerns and sell products applicable to customer. TELETECH `MAY 2011-FEBRUARY 2012 Bacoor, Cavite Universal Care &Resolution Specialist • First point of contact to provide first call resolution for International customers with an Internet Service Provider client • Demonstrate best judgment in the disbursement of adjustments and credits • Offer troubleshooting assistance, both basic and advanced, for customers who has technical, computer, modems and internet related problems EDUCATION- De La Salle University-Dasmariñas BS Industrial Engineering Dasmariñas, Cavite - Casa Del Niño Science High School Received Secondary School Diploma San Pedro, Laguna - Casa Del Niño Montessori Science High School Received Primary School Diploma San Pedro, Laguna ACCOMPLISHMENTS • GREATEST COMPANY’S ASSET | LEAD PORTFOLIO SPECIALIST- • STRONGEST LEASING RTM- • VOC CHAMP (YTD 2016) • CONSISTENTLY RECOGNIZED IN THE TOP 10 AGENT’S LIST • BEST TEAM POC -) • COMPLETED SPICE UP YOUR MEETINGS PROJECT ACTIVITIES • TRAINER OF ONBOARDING REMOTE TEAM MEMBERS (RTM) • EXECUTES INITIAL AND FINAL INTERVIEW OF INCOMING AGENTS/RTMs • FLOORWALKER (SCWM OFFICIAL LEAD MEMBER) • SYNERGY MEMBER • MAS (MULTIMEDIA ARTS SOCIETY) MEMBER • TEAM POC FOR QCAL AND VOC AND TEAM STATS UPDATE • SYF VOLUNTEER LEADERSHIP AND TRAININGS March 2017 TALAS COURSE: (Peer Coaching) Synchrony, Alabang September 2016 TALAS COURSE: (Preparing For Your Next Role) Synchrony, Alabang May 2011 iConnect and Product Training Dual mode and VOIP Training Troubleshooting Mastery Training Teletech Bacoor - Victory Christian Fellowship Muntinlupa City Church Member - Is a part of a woman’s outreach group, which dedicates itself to supporting spiritual, emotional, intellectual, and social need. Was a Toddlers schoolteacher who was genuinely involved in Kid’s Church ministry (2005). Has also attended and participated in orientations and trainings provided by the church. SEMINARS ATTENDED November 2013 Cordlife November 2007 Ishikawa (Fishbone Diagram) - Lighthouse Christian Community Youth Camp (Attended twice) Synchrony, Alabang DLSU-D, Cavite South Luzon EXTRACURRICULAR ACTIVITIES June- Member, Deck of Talents-Holocaust Oct- Member, JPIIE (Junior Phil. Institute of Industrial Engineers) DLSU-D, Cavite DLSU-D, Cavite June-Oct 2005 Probationary Member, Pointes and Flexes DLSU-D, Cavite August 2001 Leadership Training Program for High School Students CDNSSI, Laguna 1999 – 2001 Consistent Class Officer CDNSSI, Laguna PERSONAL INFORMATION Birth date: 25 November 1988 Language: Fluent both in English and Filipino language Skills: 50 wpm, 99% accuracy in typing speed, Computer Literate, Property Management, Lead Management, Property Rental Websites Management, Rental Analysis, CRM Management, Date Entry, Data Audits, Customer Service, Managerial Skills Qualities: Fast learner, Teachable, Driven, Open-minded, Sociable, Responsible, Creative, Self-motivated, Self-supervised, Goal-oriented, Reliable, Assertive, Active Listener, Pro-active, Critical Thinker, Team player Interests: Likes singing, listening to music, dancing, playing tennis, volleyball, badminton and is a beach-lover; Likes browsing in shopping websites such as Shoppee and Marketplace