Rizza Mondragon

Rizza Mondragon A graduate of Education with 3 years of experience in the Customer Service Industry, under both BPO and non-BPO companies, and another 3 years in the banking and finance industry as a teller for a cooperative. Contact Phone- Email - Address P Carillo Cor Rizal, Ponong, Carigara, Leyte Education October 2022 - August 2023 GetWonders Corp, Pasig City Customer Service Representative Actively listen to every call to precisely get the delivery address. Politely get orders and customer requests accurately. Be prompt and exact when giving total amount and delivery time. August 2019 - September 2022 Kangara Multipurpose Cooperative, Carigara, Leyte Teller Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule. Resolve customer complaints, guide them, and provide relevant information Issue changes, receipts, and refunds, and ensure accurate computation. Make reports of transactions. 2016 May 2019 COMELEC, Capoocan, Leyte Bachelor in Secondary Education Support Staff Holy Cross College of Carigara Expertise Customer Service Microsoft Office Google Docs Zendesk Teller/Cashier Production Scheduling Efficiency B2B / B2C Sales Data Entry Skills Production Scheduling Production Scheduling Language English Greet clients as soon as they arrive and provide them with their voter's number. Deal with special requests from voters that need assistance. Assisted serving teachers in ensuring peace and coordination in the voting precinct. March 2018 - January 2019 Fundr.ph, Quezon City Operations Manager Select, train, assign, schedule, and discipline employees. Communicate job expectations; plan, monitor, and review job contributions. Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes. Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations Serve as the primary point of contact when there are customer issues related to customer service or client issues regarding platform, product quality, and merchandise inventory. Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints. Work closely with the inventory manager and team to perform an analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reducing sub-rental expenses. August 2017 - March 2018 Teleperformance, Mandaluyong City Customer Service Representative Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contribute to team effort by accomplishing related results as needed. Manage large amounts of incoming calls. Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Follow communication procedures, guidelines, and policies. February 2017 - July 2017 CustomThread, Inc, Quezon City Order Management Assistant Coordinate internal resources for the flawless execution of projects. Ensure that all samples are delivered on time. Ensure resource availability and allocation. Develop a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Report and escalate to management as needed Perform risk management to minimize potential risks Check all projects are detailed and clarify specific requirements of each project if necessary. June 2016 - February 2017 CustomThread, Inc, Quezon City Customer Service Representative Greet customers, answer questions, offer assistance, suggest items, lend opinions, and provide product information. Assign customers/projects to Sales Representatives. Demonstrate outstanding customer service and selling skills. Address customer complaints, assist in merchandise display, or organize the selling floor and stock areas. May 2016 COMELEC, Jaro, Leyte Smartmatic Technician Provide technical support assistance for serving teachers in resolving and troubleshooting technical problems. Document all calls relating to technical problems. Provide technical support and assistance in the completion of projects on time. Ensure compliance with established procedures and guidelines. November 2015 - March 2016 Carigara II Central School, Carigara, Leyte Holy Cross College of Carigara, Carigara, Leyte Practice Teacher Developed lesson plans and instructional materials. Established a flexible program and classroom environment favorable to learning and personal growth. Established and maintained standards of behavior of the students at all times. Evaluated student academic and social growth and maintained appropriate records. Identified students with special needs and assisted them appropriately. November 2014 - April 2015 Rarejob Inc, Quezon City English Tutor Provided one-on-one tutoring. Conducted student assessment and provided appropriate feedback. Delivered classroom lectures to students as per the approved curriculum. Educated students on English reading, writing, and speaking.