Rizza Martinez

Dedicated and results-driven Executive Assistant with over seven years of comprehensive experience supporting executives and teams across diverse industries, including legal, marketing, and customer service. Known for exceptional organizational abilities, a proactive mindset, and a high level of professionalism, I consistently deliver high-quality administrative support that enhances operational efficiency and team productivity.

My recent experience as an Executive Assistant at Mavacy PLLC and AdExpress has equipped me with extensive knowledge in remote administrative work, where I successfully managed multiple executive calendars, organized large volumes of email correspondence, coordinated project timelines, and ensured seamless day-to-day operations—all while maintaining confidentiality and discretion. I played a pivotal role in streamlining communication, improving document management systems, and automating routine administrative tasks to boost productivity.

Earlier in my career at Alorica, I served as a Customer Support Expert, where I developed a strong foundation in client relations, problem-solving, and technical support. My ability to handle high volumes of inbound and outbound communications, coupled with my commitment to delivering exceptional customer experiences, earned me recognition as a Top Expert (T-Mobile) from 2019 to 2021.

I bring advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and am adept in navigating CRM platforms such as ZOHO, Commonsku, and Zendesk. I am also experienced in QuickBooks, enabling me to contribute to financial and project reporting tasks when needed. My technical skills are complemented by soft skills that make me an asset in any professional environment: I am responsible, adaptable, able to work under pressure, and thrive with minimal supervision.

Colleagues and supervisors commend my ability to multitask effectively while maintaining attention to detail. Whether managing sensitive communications, supporting cross-functional teams, or coordinating key initiatives, I approach each task with diligence and a can-do attitude.

As I continue to grow in my career, I am seeking opportunities where I can further leverage my administrative, organizational, and communication skills to support executives and contribute to a company’s success. With a strong remote work ethic and a track record of exceeding expectations, I am confident in my ability to provide exceptional support in any fast-paced and dynamic work environment.