Rizza Faye Barcena
www.linkedin.com/in/rizzabarcena
Surrey, BC
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SUMMARY QUALIFICATIONS:
An adaptable professional with experience in customer service, broadcasting, and administrative
support. Ready to use my skills to help your team succeed.
EDUCATION:
Diploma in General Business
Douglas College, New Westminster, BC
Bachelor's in Communication
Northwestern University, Philippines
December 2024
2017
WORK EXPERIENCE:
Store Associate
Dollarama, Surrey
June 2023 – Present
• Arranging merchandise according to company’s standard, ensuring all items were
effectively displayed to attract customers and enhance sales opportunities
• Efficiently processing checkout items, minimizing errors, and completing transactions
swiftly, earning praise from customers for speedy checkout experiences
• Providing excellent customer service by responding to customer questions and
issues regarding product features and other concerns
Store Crew
McDonald’s, Vancouver
January 2023 – Present
• Helped the store rank among the top performers by meeting goals for speed and
accuracy, ensuring customers received quick and efficient service
• Achieved store goals by promptly and accurately taking customer orders and ensuring
correct fulfillment of orders
• Assisted customers with their concerns, ensuring satisfaction with products and service
News Writer
DZJC Aksyon Radyo Laoag, Philippines
June 2017 – November 2022
•
Produced 29 news stories for two programs, anchored a one-hour new program, and
efficiently managed administrative tasks during an eight-hour shift
•
Improved billing procedures by promptly requesting and settling billing statements,
maintaining document organization to avoid late payments and misplaced paperwork
•
Handled phone inquiries and coordinated interviews to field correspondents, ensuring
efficiency and organization
•
Managed the station’s social media page to keep followers informed about current
events
INTERNSHIP:
Administrative Support Associate
The Fountainhead Network & Coworking Space, Port Moody
May 2024 – Present
•
Assisting with booking and setup of meeting room, and supporting members with
printing, portal navigation, and memberships, ensuring productivity and convenience
for members
•
Sorting and organizing mail for virtual office members to maintain organizational
efficiency
•
Supporting email communication, LinkedIn engagement, and email marketing to
promote company visibility and attract potential members
