Customer Services Representative/Sales & Marketing/Accounts/ Business & Office Administration
Multitasking
Client Relations
Call Centre
MS Office
Customer Service
Fast Paced
Marketing & Sales
Customer Loyalty
Provide Information
Professional Presentations
Research/Investigate
Experience
ZONG
Customer Service Officer 2016
Processed Activation/Deactivation requests of products and service As Per the need of customer
Offered Recommendations on promotions and services as per the need of the customer
Generated complaints after effective system consultation
Security Services
Various -
Loss Prevention Specialist
Assisting employees and customers wherever possible
Daily Activity Reports/Incident Reports
Deliver Exceptional Customer Service to Clients/Customers at all times
Customer Care Representative
MobilinkGSM, Pakistan 2011
Provided information to clients on the cost and types of service offered
Provided Customer assistance at the customer service desk including package plans, And Quality Of Service
Keeping up to date with all the company's products, services and procedures
Provided time efficient customer service maintained acceptable talk time of 2 minutes assisted an average of 15 clients per hour
Investigated complaints and researched resolution
Education & Training
Invigilator in British Council – Lahore – Pakistan 2012
Basic Security Service Training & CPR, Mississauga, ON 2013
IMPRESS Customer Service Certification, Mississauga, ON Bachelors in Business Administration (BBA HONS) 2011
University of South Asia
References Provided on Request
