Rizwan Ali

CURRICULUM VITE RIZWAN ALI Address: J4/3, Khirki extn Malviya Nagar New DelhiCell: - Permanent Address: Moradabad, UPEmail:- Career Objective Seeking an opportunity to work with a professional, aggressive and growth-oriented organization, where I could constantly enhance my potential and successfully deliver my best. Professional Snapshot: Systematic and organised professional offering Six and half years of Experience in areas of Client handling and query resolution. Extensive knowledge of Operations Management, Customer service, Query resolution and related Technology. Worked as per the laid Standard operating procedures for the process. People’s Person – Adept at people management, maintaining harmonious relations by building strong amicable culture and imbibing values of the organization. Work Experience: Aon Hewitt, Gurgaon(Oct 2014 to March 2017)Benefit Operation Administration AON Hewitt Associates is a global outsourcing and HR consulting firm delivering a complete range of human capital management services to companies, including HR, Health Care, Payroll, and Benefits Outsourcing, Retirement & Financial Management and Talent and Organizational Change. Contribution payroll data files into mainframe Developing the Standard Operating Procedures (SOP’s) in case of any updates. Health Plan Data Feed’s is claim information which we get from insurance carries used to auto-Reimburse and to auto-substantiate health care claim. Responsible for sending monthly deliverables MIS reports to clients related with participant Contributions, claim payment and denials, Overpayment/TAT/YTD reports and other customer service measures. Ensure all Service Level Agreements (SLAs) are met on TAT & Quality (workflow closeout, calendar updating, time card and BA sign off sheet etc.) Develops and maintains process documentation/SOP to ensure compliance of standards. Replying as per the end customer’s query based on account details. Academia Did Bachelors in Arts from MJP Ruhelkhand Univ., Bareilly2009 Did Higher Secondary from UP Board2006 Personal Information: Al Profile Father’s Name : Mr. Liyakat Husain Date of Birth: 17thSept 1987 Nationality :Indian Hobbies:Reading Books, Watching Movies Linguistic proficiency : Hindi, English. Declaration I hereby declare that the information mentioned in this CV is true to the best of my knowledge. Dated: Place:Delhi(Rizwan Ali)