Rizwan Alam

I have used several websites such as Alibaba, Amazon, Etsy, Jungle scout, Unity sand, Sandsational, etc. For gathering the information about Sales, Product, Review, Customer clarification and Customer review. I have also worked on Hissing Kitty (A Customer support website) to review the customer complaints and approve, edit and delete them according to the quality level.

• MS Excel-related work (VBA, macros, Power pivot, pivot tables, etc) 

• Amazon Seller Central Account inventory management, Amazon order processing and fulfillment

• Managing FBA shipment to Amazon Fulfillment Centers. 

• Low-cost Data entry solutions .Allow me to help you manage your Amazon Seller account for a fixed weekly fee.

 * Amazon Advertising / Amazon PPC: Amazon Sponsored Products Campaigns, Amazon Headline Search Ads

• Amazon FBA Negative Feedback Removal . 

• Amazon FBA Refunds reconciliation for lost and damaged inventory. 

• Keyword research for Amazon products.

• Monthly Audit for Amazon sales.

"Amazon Seller FBA Refunds Specialist, Amazon Advertising Specialist." Online selling is my passion. I envision to be one of the e-Commerce industry's best partners of Amazon online sellers in maintaining a healthy and profitable Amazon store. My focus is on Amazon and Shopify. I manage both Amazon Seller Central accounts and Shopify website as well as Amazon Web Services. And because I have a deep understanding of Amazon selling policies and compliance, I can better manage seller accounts with huge inventory and those at risk of suspension. For suspended Amazon accounts, I have seen a high success rate in the Plan of Actions I write for my Amazon seller-clients and been able to lift their suspensions and restore their selling privileges. I write Plan of Action for a quarter of the rate compared to the current market price with an equally great result. I manage a couple of amazon seller accounts and monitor them for policy compliance, resolve performance violations, and forecast any possible suspension and how to resolve them. I also offer a fixed weekly and monthly pricing on my account monitoring service and offer support for managing Buyer Messages-customer service, resolving customer issues related to fraud and service chargeback, creating plan of action for issues related to seller account suspensions, resolving a-z guarantee claims by buyers, keeping tabs of any messages in Performance Notifications, SAFE-T claims, sending Amazon FBA shipments to Amazon Fulfillment Center, etc. I offer VPRO Account Maintenance Service for a flat weekly fee. This service includes the following: Get reimbursements by requesting to have your Amazon inventory reconciled for you for lost, damaged and missing items, and possibly for long-term storage fees and FBA fees overcharges. All cases are filed accurately and monitored until the last single case filed has closed. This report provides a weekly report on Amazon seller accounts which includes performance and Amazon policy compliance, warnings, and violations such as authenticity issues, returns, and assistance in filing cases in removing negative feedback. Moreover, a review of overall Account Health as well as 

recommendations for Performance review based on Account Health, Feedback health, A-to-z guarantee claims, Chargeback claims, and Performance Notifications. FBA Inventory Reconciliation (FBA Refunds) for Filing Lost and damaged items, customer returns and reimbursements, FBA fees overcharge, etc. Furthermore; I have gained extensive knowledge and insights into providing outstanding customer services by anticipating client needs. I have become proficient in handling concerns from all types of customers. I look forward to the opportunity of an interview to discuss my application further.

PROFESSIONAL SKILLS

Podio.

CRM.

Project management.

Web research.

Social media marketing.

Team management.

eCommerce website management.

Ms office

Virtual Assistant Shopify

Development eCommerce 

Asana Employee 

Webstore Amazon 

Amazon Web Services